Head of Collections at Salt South Africa

• A leading financial services organisation is looking for a commercially driven Head of Collections to lead and transform its collections function.

Key Responsibilities:

• Define and execute collections strategy across the full lifecycle
• Manage end-to-end collections operations
• Drive performance across key metrics (recoveries, roll rates, productivity)
• Use data and analytics to improve decision-making and outcomes
• Manage budgets, forecasts, and cost-to-collect
• Improve portfolio performance and recovery outcomes
• Lead digital initiatives (automation, self-service, omnichannel e.g. SMS/WhatsApp)
• Build and lead a high-performing collections team
• Manage and develop middle management
• Drive a culture of performance and continuous improvement
• Ensure compliance and manage key stakeholders

Requirements:

• 10+ years’ experience in collections or credit operations
• Minimum 5 years in a senior leadership role managing managers
• Strong financial management, analytics, and performance optimisation experience
• Proven track record of improving collections and recovery performance
• Experience in digital transformation or automation initiatives
• Relevant degree (BCom or similar) preferred

Ideal Background:

• Banking, retail credit, or lending environments
• Experience managing large-scale collections operations