Head of Corporate Real Estate Services, Africa at Diageo

Purpose of the Role:  

Context - The Global CRES portfolio is significant in size, and consists of a mixture of office locations, supply/manufacturing sites and land/other. The Africa region covers 9 countries, with  offices and manufacturing sites, plus some land/other sites. The Head of CRES is responsible for the following in region:

• Delivering the Global CRES Strategy; to build inclusive and balanced workplaces that drive connections and inspire our employees to do their best work.
• Determining and executing the regional aspects of this strategy wrt our 5 pillars: Workplace Experience, Portfolio and Supply Partner Optimisation, Sustainability, Culture and Capability, and Risk Management and Performance Metrics
• Financial performance of the CRES function for all real estate assets in the regional portfolio
• Senior stakeholder engagement & business partnering across the region – displaying SME leadership and strong relationship building.
• Ownership of the Regional / Sub-regional Exec relationships
• Providing oversight and leadership of CRES function - inhouse and outsourced teams
• Ensuring proper governance for CRES related activities and managing related risk
• Leading the business, suppliers and internal partners to ensure Diageo workspaces are motivational places to be and work, are set up to attract the right talent, foster a culture of creativity and innovation, protect the wellbeing of Diageo employees, and promote environmental sustainability

Key Accountabilities

Building Outstanding Relationships

• Develop and maintain trusted positive relationships with business/market stakeholders, Global/Regional CRES Teams and with key personnel at our key supply partners.
• Build and maintain positive relationships with peers and broader industry networks.
• Be the ambassador for Global CRES in the region, showcasing our successes and innovation.

Manage CRES Performance & Outcomes for a geography.

• Ensuring the real estate portfolio optimises cost, carbon and Workplace Experience, developing and delivering programmes for consolidation, change or growth where needed.
• Owning and ensuring the capital and revenue budget is owned and tracked.
• Deliver our 2030 targets wrt Sustainability – waste, water, carbon, aligning CRES with Diageo’s Society 2030 ambition – for Offices and Fleet

Manage Team and 3rd Parties.

• Ensuring efficient delivery of key supplier IFM contracts and capital projects to address business needs and release value.
• Oversee delivery of CRES services/projects to deliver experiential and safe workspaces, Sustainability targets and our D&I agenda.

Governance, Risk, Performance Measurement & Reporting

• Share, roll out and embed best practice in CRES activities i.e., codification across countries.
• Ensure compliance with standards and policies within CRES, own all CRES related risks in region.
• Measuring and reporting to the Global Head of CRES on CRES and portfolio performance, plus key regional stakeholders
• Establishing appropriate steering groups for markets within the geography and holding them to account for the governance of decisions and change projects for their market.

CRES Excellence:

• Our purpose at Diageo is to Celebrate Life, Everyday, Everywhere.
• Our Diageo ambition is to create the best performing, most trusted and respected consumer products company in the world.
• Our Diageo CRES mission to help enable our ambition by creating inclusive and balanced workplaces that enhance connections and inspire our colleagues to do their best work.  We do this by Living Our Values and Dial Up Behaviours.
• Be Externally Curious
• Collaborate Efficiently
• Experiment and Learn
• Act Decisively

Entry Level Requirements – Capabilities, Skills & Experience:

• Ability to align with and influence key stakeholders with potentially conflicting priorities and to effectively connect with/challenge senior stakeholders.
• Strong experience of managing IFM services across a range of buildings – offices and supply.
• At least 10 years leadership / management experience in CRES related function. 
• Experience in and / or a good understanding of Diageo or equivalent organisation
• Highly self-motivated and pro-active with great communication skills
• Proven track record in an ability to work with others, both within CRES and across an organisation
• Proven track record in change and programme management
• Experience in the strategic management of IFM services and suppliers across markets
• Understanding of Supplier and CRES IFM performance metrics and communication thereof
• Experience of managing regional Sustainability programmes/targets across the CRES lifecycle
• Awareness and management of CRES Risk and governance