We are a fast growing startup with an ambitious mission to change the way healthcare is delivered globally. Our mission will improve the quality of life for millions of people across the world.
We’re searching for high-performing, talented, and passionate people to join our rapidly growing team. Find out how you can make a difference with a career at ...
At HeliosX, we’ve experienced an exceptional period of growth as our group of companies continues to expand globally at a rapid pace and we continue to disrupt the health industry.
To continue on this trajectory, we’re searching for a Head of CRM to work on lifecycle marketing strategies that are focussed on retention, engagement, referrals and monetization, across all our brands.
Reporting to the VP Growth, you will have the opportunity to contribute significantly to the success of HeliosX’s groups of companies and their products.
This is a strategic role that will require getting your hands dirty and building much from scratch.
This can be a fully remote position with occasional traveling to London headquarters.
Requirements
Develop the long term strategy for CRM, setting team OKRs and managing the team’s roadmap
Manage and coach a lean in-house CRM team
Own the implementation of marketing strategies for new and existing product features to promote the product launches
Leverage data to better understand our customer segments and their lifecycle, ultimately increasing LTV and retention
Apply personalized lifecycle strategies to develop and run engaging and impactful campaigns across multiple channels including email, SMS etc
Regularly identify trends in CRM strategies to glean insights on best practices and new innovative ideas
Partner with Product, Creative, Clinical and Analytics teams to drive profitable adoption of CRM techniques and opportunities
Act as a key partner to the business as the voice of the customer and CRM best practices expert to ensure the customer has a seamless experience across touchpoints
Experience:
5+ years of CRM/Lifecycle Management roles with emphasis on Retention, Monetization and Referrals. B2C and/or e-commerce environments is a must
3+ years experience in managing and mentoring high-performance CRM teams
Customer obsession, determined about delivering incredible customer experiences
Good command of CRM tools (we currently use Braze) and best practice in email
Proficiency in HTML & CSS
Strong analytical skills and comfort with Excel. SQL knowledge is a big bonus
Ability to work on multiple initiatives at once, with short timeframes and deadlines
Exceptional communication, prioritization, and time management skills
Resourceful, optimistic, tenacious, confident, and full of energy
Self-starter, forward-thinking, innovative, and agile. Comfortable taking on a high level of responsibility, and driving continuous improvement
Ambitious, results-driven with a bias to action. You have a can-do-more approach, a passion to make an impact and exceed your goals
Adaptable and flexible. Feel comfortable being thrown into a largely ambiguous environment
Strong english language skills are a must
Skincare passion and/or experience - Is a bonus
Benefits
Excellent salary & bonus
Equity scheme - FOR ALL
33 days holiday (including bank holidays)
Health insurance
50% Gym discount
Flexible working hours
Fruit and snacks in the office
Monthly social (activities & drinks)
Pension scheme
An awesome team of bright and motivated people to work with!
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