IGT enables players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. Leveraging a wealth of premium content, substantial investment in innovation, in-depth customer intelligence, operational expertise, and leading-edge technology, our gaming solutions anticipat...
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RGS eInstants Technology, part of iLottery Technologies, Global Lottery, is looking for a Head of Delivery, responsible for Delivery team development and delivery of all RGS eInstants projects in North America and International.
Responsibilities
Accountable for on track/budget/quality of delivery project portfolio
People management of Delivery team, including project managers, tech leads, integration developers, distributed across various locations
Manage escalation for all projects timely, working with other leads within RGS tech or other stakeholders in the Company
Liaise with commercial, service and customers directly in case of critical situations or escalation and lead resolution internally
Costing preparation and review for all delivery projects
Leading internal weekly calls with commercial team and other stakeholders to review portfolio of opportunities, prioritisations and ensure proper staffing and strategy to support portfolio roadmap
Internal resource management to support timelines and reduce TTM
Accountable for speed and quality of delivery project, and its stability of integration code in production
Accountable for integration solutions and governance, including documentation reviews
Lead internal documentation, knowledge transfer, onboarding of resources
Review constantly each project status, understand risks and lead teams to resolution as needed, report to senior management weekly on the status, escalate internally or to site teams as needed.
Work with other leads and senior management to improve delivery process for optimization and to minimise TTM.
Skills
Strong program and project management experience in customer facing business critical integration
Experience leading in multicultural diverse and geographically spread organization
Experience in leading people
Strong experience dealing directly with senior client management up to C level and internal stakeholder management
Impeccable written and spoken English a must
Solid understanding of software development processes, cloud architectures, staging processes and software quality best practices
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