Head of Department (Commerce) (Little Falls) at Leroy Merlin

Objective

• Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic axes of the company and the store environment, thereby optimizing sector performance. As a "visionary manager," facilitate initiatives from team members. As a member of the management committee, engage in the development and implementation of store policies.

Key Responsibilities

• Marketing and Product Policy
• Build the product offering based on the company's policy, market trends, and the store's choices related to its environment. 
• Select the product ranges with your team, adhering to the store's marketing plan, and ensure its coherence. 
• Ensure the creation and updating of the product offering in compliance with national product policies (LEROY MERLIN Multispecialist, core/periphery of LM markets, ABC range, Own-Brand policies, assortment policy from collection files). 
• Optimize this assortment policy by considering the specificities of the local context. 
• Make decisions on the style of commerce (self-service/assisted sales). 
• Be responsible for the overall pricing policy (base price levels, promotional sales).
• Participate in the development of the company's commercial strategies in relation to marketing and the purchasing center.
• Merchandising
• Be responsible for the overall upkeep of your sector (Full, Clean, Price). 
• Ensure the power and attractiveness of your sales area (shelves, promotional spaces, sales areas, etc.). 
• Ensure compliance with the company's merchandising rules. 
• Maintain the clarity of the offering and product density in your sector. 
• Make self-service/assisted sales choices. 
• Create suggestive and attractive setups in your sector.
• Business Development
• Ensure the dynamism of your business: know how to balance "traffic" operations and operations targeting specific needs or customer types (thematic operations, development of new products, etc.). 
• Guarantee compliance with company policy (presence of advertised products, quality of company recommendations, etc.). 
• Clearly identify commercial challenges and know how to translate them with your team into commercial action plans. 
• Develop the commercial operation plan.
• Customer Relations and Services
• Develop a culture of hospitality and service within your teams. 
• Update and monitor the evolution of your clientele, their expectations, and needs to lead actions that contribute to increasing customer satisfaction, fostering loyalty, and expanding your customer base. 
• Be close to both your customers and your team, prioritize and validate actions, and drive sales activities.
• Recruitment
• Recruit new team members by defining the profiles to search for, their complementarities, and validating them with the Department Manager (DM).
• Build your team by emphasizing complementarity based on each person's strengths. 
• Ensure the smooth integration of each collaborator using recommended tools and meeting with them regularly.
• Training
• Ensure the development of each person's skills (development of training plans, follow-up, briefings, and debriefings) towards greater autonomy.
• Management
• Evaluate professionalism and skills acquisition. 
• Ensure that each person contributes to the highest customer satisfaction.
• Organize the team's work, develop individual responsibilities, delegate, monitor, and validate actions taken. Build, structure, and support sales plans. 
• Ensure fairness in scheduling, taking into account customer flow and employee expectations. 
• Continuously convey information to your teams (sector/store/company orientations/objectives, results, policies, and rules, etc.). 
• Facilitate efforts and celebrate victories with the entire team. 
• Constantly strive to create optimal conditions for your team's success. 
• Ensure compliance with social and safety rules. 
• Guarantee respect for and sharing of the company's values.
• Wealth creation
• Maximize revenue and margin growth. 
• Continuously diagnose the construction of revenue to establish action plans that ensure strong and sustainable revenue growth. 
• Daily support your team in implementing action plans on the ground.
• Continuously verify the validity of your action plans and adjust them as necessary.
• Optimization of Resources
• Optimize the allocation of Human Resources quantitatively (scheduling, vacation planning, recovery, training...) and qualitatively (complementary profiles, skill levels). 
• Ensure the implementation of product strategies (marketing, purchasing center, communication) and logistics of the company, contributing to the optimization of our upstream margins. 
• Optimize the financial result of the inventory (turnover) and markdowns while ensuring good product availability for the customer (stockouts, minimum stock...). 
• Be responsible for the sustainability of the commercial tool entrusted to you and ensure the future profitability of its development (investment).
• Participation in regional, national, and international projects
• Participate, as a member of the management committee, in the development of store strategies and decisions. 
• Cooperate and disseminate these decisions to all teams as a co-decision maker, and implement them (objectives, human resources assessments, commercial policies...). 
• Ensure continuity and, in this context, be responsible for preserving the company's assets (image, tools, personnel)

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 5+ years of experience in retail management, preferably in a departmental leadership role.
• Strong understanding of retail operations, inventory management, and merchandising techniques.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of achieving sales targets and driving departmental profitability.
• Knowledge of product categories within the assigned department (e.g., bathroom products, kitchenware, etc.).
• Experience with promotional planning and campaign execution.
• Familiarity with inventory management software and retail analytics tools.
• Strong leadership and decision-making skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication and negotiation skills.
• Proficiency in inventory management software and Microsoft Office suite.
• Customer-focused approach and ability to drive a high-performance team.
• Ability to lead the store as a duty manager.
• Ability to open and close the store.