Head of Digital and Technology for South, West, Central Africa at Diageo

Purpose of Role

• This role has overall end to end accountability for D&T capabilities within their market(s) to maximize value for Diageo. By cultivating deep understanding of the business needs through strong local partnerships, you identify opportunities for technology-enabled innovation and work collaboratively to deliver on our commitments. You ensure change is successfully executed and embedded, leverage maximum benefit from existing solutions, and ensure live services are effectively managed. You play a key leadership role in the regional D&T team and have alignment to a functional remit to own the regional strategic agenda. You play a role in integrating all D&T elements into a coherent view for stakeholders ensuring value for Diageo and represent region up into Global Strategic and Value Stream forums as needed.

Market Complexity

• D&T delivers products to all Diageo markets and functions. This role will sit on senior business forums and represent D&T delivery across the spectrum of capabilities. This often includes a portfolio of complex geographic/ functional/ process/ system footprint.

Leadership Responsibilities & capabilities

• Working closely with both the wider regional and global D&T teams to ensure optimal strategic and executional delivery of D&T into their market. The role requires a breadth of expertise to ensure proficient accountability and ensure high quality deliver of D&T for the market.

Financial Complexity

• The Head of  D&T, depending on the market scale typically have indirect oversight of annual D&T budget of £10m+ systems and resources investment. While not directly accountable for the management of the budget will play a key role as primary stakeholder ensuring the successful utilisation of funds to achieve the market goals.

Top Accountabilities

Business engagement and value realisation:

• Single face of D&T engagement into the markets with a true ‘seat at the table’, accountable for outcomes, make commitments and execute against them as one D&T (within a WoW framework)
• Build deep relationships with and win ‘hearts and minds’ of Regional/Market leadership teams, such that he / she is seen as an influential leader in facilitating conversations to drive breakthroughs in business performances and in maximizing opportunities. The collaboration, partnership and leadership with the other Digital & Technology teams is pivotal to the delivery of vision, commitments, Market & Functional performance.
• Collaborate with market(s) to identify technology solutions that align with their strategic priorities and drive operational efficiency.
• Ensures overall value optimisation of D&T for their market, considering new technology investments, adoption and usage of key systems as well as service excellence.

Strategy and execution: Participate in strategic planning sessions to provide technology insights and recommendations.

• Work closely with business units to gather requirements and translate them into actionable technology initiatives.
• Collaborate with the solution teams in respective value streams to successfully deliver the technology roadmap as per commitments.

Benefits Realisation and Adoption:

Provide guidance and support to business units during the transition to new technology solutions, ensuring organisational impact is understood and prepared for.

• Support change management efforts to facilitate smooth technology adoption within the region.
• Monitor and measure the effectiveness of technology implementations and make recommendations for improvement.
• Monitor adoption of solutions and define interventions where needed

Service operations and employee experience:

• Oversee operational tech landscape; staying aware of service and maintenance activities
• Act as an escalation point for service issues and liaise with relevant operations owner to drive a resolution; keeping local stakeholders informed

Performance Monitoring and Reporting:

• Track and monitor the performance of technology initiatives within the region.
• Prepare regular reports and dashboards to provide visibility into progress against strategic objectives, as well as performance of operational landscape
• Identifies opportunities for continuous improvement and efficiencies in ways of working

Qualifications and Experience Required

• This is a senior role that interfaces with senior stakeholders within the market and across D&T and requires significant broad technology experience and stakeholder management skills.
• A strong track record of Technology leadership within large matrixed organizations
• Demonstrated capability to build and maintain strong business relationships
• Excellent pan cultural impact and influencing skills
• Has a passion for continuous improvement
• Has the foresight to see potential issues, performance challenges and risks, and has the necessary skills to influence and negotiate with the right people to maintain performance
• Is comfortable (and resilient) working in a fluid, fast-changing environments under pressure with high levels of ambiguity
• An understanding of both the current business’s industry and emerging business, consumer and technology trends
• Able to shape market capability and tech strategy balancing market capability and capacity for change alongside global technology roadmaps and strategic prioritization
• Ability to travel within the region as required