Head of IT at Believe Resourcing

Job Description

• This position’s primary duty and responsibility is to provide training support and bespoke learning solutions to all internal and external stakeholders. The successful candidate will be responsible for Analysing training needs, Designing learning programmes, Implementing training, and Reporting on the impact of training to all stakeholders.

The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization.

Duties and Responsibilities

• Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services
• Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
• Plan annual IT budgets, control approved budgets, reporting expenditures
• Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC-2
• Report IT operational performance, identify, implement, monitor mitigating actions
• Manage external service providers to contractual agreements
• Understand client technical solutions and provide infrastructure and architectural input
• Lead Service Desk, System Support, Information Security, Development departments globally to the company's Core Values
• Be the subject matter expert in IT technical support and management, and oversee resolution of any major system challenges and issues experienced; as well as optimisation of system and platform performance

Requirements

• 8-10 years in a fast-paced technology BPO
• 5 years leading
• Respected as a leader and a technologist
• Evidence of innovative thinking and experience of thinking outside the box and problem
• Evidence where this individual took challenges head-on and played a key role in leading
• Passionate about technology and will automatically see problems as

Desired Skills and Experience

• BPO