Offering global, cost effective recruitment services. I BELIEVE that every successful recruitment marketing plan relies on optimised and effective strategies. I am here to help with innovative talent acquisition, strategy and creative solutions for my Clients and finding the "Dream Job” for my Candidates
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What they are looking for:
- Our Client is looking for a talented and hard-working artist that is sought to develop and deliver artwork for a graphic novel project.
- The project is about a military campaign which occurred during World War One. An active interest in world history, the history of warfare, and history in general will be preferred.
- The project is currently intended to be delivered in three to five volumes and runs to approximately 800 pages in total.
- There is scope for planning and creative direction participation in the project for the right candidate, as well as potential for professional artistic development.
- No previous experience is necessary for the artist: Portfolios submitted to me ([email protected]) should demonstrate strong traditional drawing skills and emphasise facility with charcoal and pencil across a wide range of subject matters, with attention to detail and accurate rendering of the human figure being paramount.
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THE POSITION:
You will be required to conduct process assessment and change within a wide range of organisational functions and processes, including HR, IT, Finance, Operations, and within discreet Client Campaigns.
- Solid understanding of business process optimisation and automation is critical.
- They will be an effective communicator to internal and external stakeholders, and clients in particular.
Special consideration will be given to Candidates that can demonstrate success within:
- Organisational
- Ideally, the successful candidate may have formal qualifications within Change Management alongside a minimum of 2 years experience in a similar role. The candidate must be proficient in using google suite.
- They may be used to working at pace within a busy CX Interaction Centre or BPO, retain an ethical, value-led orientation, and be able to work within collegiate and collaborative workstreams and environments.
- The successful candidate will demonstrate a highly effective, results-orientated, practice. They will be familiar with the leading tools and software technologies within process and business analysis,, CX Interaction Centres, and Contact Centres.
- The successful candidate will be responsible for identifying, designing and implementing changes to business processes in order to improve efficiency and reduce costs. The candidate will help both the company as well as our clients adopt innovative business practices and processes supported by relevant technologies where applicable.
You will:
Assess current processes at strategic, tactical, and operating levels, identifying opportunities for improvement within:
- Quality
- Speed
- Dependability
- Flexibility
Extract, document, and manage business requirements to help shape identified needs into a business solution
- Leading or conducting solution assessment and validation to ensure that functional specifications meet the identified business needs within the organisation; Conducts complex problem analysis and resolution as needed
- Work diligently with the Project Manager, internal and external stakeholders, to refine, revise, and introduce new and updated
- Map processes (“to be” and “as is”), customer journeys, touchpoints, interfaces, and conduct maturity
- Liaise with internal and external stakeholders to ensure the desired outcomes from the process
- Identify process requirements, delivery timelines, resources, risks, benefits, costs, and
- Digitally develop and maintain detailed project and process
- Assign and manage the deployment of discrete tasks, relative to the process improvement, across disparate functions and
- Regularly report on individual process performance, revising the content and presentation to meet differing stakeholder
- Recognising process and change risks and effectively deploying mitigating
- Always deliver change in the right way; on time, within budget, and to the agreed
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Why work for our client?
- They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.
- They thrive on making a difference in the lives of people and businesses. They bring passionate, fun-loving people together and give them the freedom and tools they need to look after their clients’ customers as if they were their own.
- Every employee brings humanity and empathy to their work. For their clients, that makes a tangible and valuable difference to the brands and their businesses.
- Their environment is a great place to grow.
- They promote creative, agile thinkers who strive to enjoy every day at work. They don’t rest until they find a better, smarter, more human way.
What employees say about working at our client:
- “Fun, yet stressful working environment”
- “Pays good and offers stability”
- “Fun place to work”
- “Fun workplace and healthy working environment”
Benefits:
- Full training
- Night shift allowance when applicable
- Customized incentive programme
- Free medical aid for the main member
- Group life cover
- Fantastic employee assistance program (EAP)
- Subsidized door-to-door transport service for all shifts ending after 18:30
- Rotational Shifts within in 24/7 environment
What you need:
- German fluent
- English fluent
- High school qualification
- Permission to work in South Africa
- 1-year minimum working experience
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Our Client:
- Our client provides specialized and bespoke business services, including receivables management, payment processing and customer services, through scalable and flexible low-cost operations.
Requirements:
- Bilingual: German and English
- German Level C1 or C2
- Office based in Sandton
- Hours: 8am – 9pm (rotational) with either Friday and Saturday off or Sunday and Monday.
go to method of application »
Why work for our client?
- They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.
- They thrive on making a difference in the lives of people and businesses. They bring together passionate, fun-loving people and give them the freedom and tools they need to look after their clients’ customers as if they were their own.
- Every employee brings humanity and empathy to their work. For their clients, that makes a tangible and valuable difference to the brands and their businesses.
- Their environment is a great place to grow.
- They promote creative, agile thinkers who strive to enjoy every day at work. They don’t rest until they find a better, smarter, more human way.
What employees say about working at our client:
- “Fun, yet stressful working environment”
- “Pays good and offers stability”
- “Fun place to work”
- “Fun workplace and healthy working environment”
Benefits:
- Full training
- Night shift allowance when applicable
- Customized incentive programme
- Free medical aid for the main member
- Group life cover
- Fantastic employee assistance program (EAP)
- Subsidized door to door transport service for all shifts ending after 18:30
What you need:
- Dutch fluent
- English fluent
- High school qualification
- Permission to work in South Africa
- 1-year minimum working experience
go to method of application »
Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
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Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
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Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
go to method of application »
Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
go to method of application »
Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
go to method of application »
Requirements:
- Experience: Intermediate to Senior (3+ years)
- Relevant qualifications and experience
- Strong problem-solving skills and the ability to work independently
- Excellent communication and collaboration skills
- Proficient in English
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- We are looking for User Experience Engineers that are able to access and consolidate business requirements, technical landscape, and user needs within a given project into a solid UX solution. The UXE will be responsible for planning and conducting stakeholder interviews user research and usability studies. All findings will need to be reported on, analyzed and presented to inform a solution that caters to both stakeholders and users,
- The UXE is also expected to execute their vision through the design of personas, scenarios, site maps, user flows, customer journey maps, wireframes, mockups and prototypes. In addition the UXE needs to understand that software development is an iterative process and as such will need to ensure the user experience of a product or service is sustained and adapted to changing user needs and technologies.
Requirements
- Be able to use setup and measure UX KPI's to judge the efficacy of work done on any given project
- Have a working knowledge of digital platforms and services including intranets apps, softwares and websites.
- Use design software such as Photoshop, Illustrator, and Sketch to design a user interface and UI components
- Understand that your UX is part of a larger process that involves various touch points in a business or team
- Be able to integrate with other disciplines and guide the product development process from a usercentered perspective and increase overall understanding of UX
- Be able to conduct UX training and talks both internally and externally with which to increase knowledge and status of UX within intellect
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- The technical lead role is one of the leadership roles at the company. You are expected to lead and drive technical direction quality and delivery not only within your project but also across the entire company.
- As a technical lead you have seen several systems fail, succeed, and evolve and are a guru in some of the technologies you've encountered. You have enough experience that you can architect and structure a project which would conform to the enterprise environment while mentoring and guiding others. That means you can deal with scoping, expectation management, architecture, design, influencing decisionmaking at high levels, and some customer management your experience allows you to quickly pick up new frameworks and technologies and evaluate them effectively.
Requirements
- A bachelor's degree in IT or sciences
- Breadths and depths of technical knowledge in your given craft
- Ability to communicate with both technical and nontechnical audiences
- Enabling you to influence change within an enterprise environment
- A passion for delivering wellcrafted solutions systems and services that make an impact for your client
- Solid understanding of software engineering fundamentals
- The ability to bold architect and design application within an enterprise environment a hunger to continually improve those around you through mentorship, guidance and awareness of what their strengths and weaknesses are
- The desire to embrace a challenge and be driven by excellence a friendly outlook
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Who You Are And What You Will Have
- excellent verbal, written interpersonal communication skills
- well-developed leadership skills
- demonstrate a customer-centric focus with high levels of personal credibility and an ability to develop strong stakeholder relationships and manage expectations
- demonstrate high levels of enthusiasm, initiative, and adaptability
- have strong planning, time management, analytical thinking, and problem-solving skills
- have a track record of accountability and integrity, taking ownership and following through on commitments
- have a track record of quality delivery with attention to detail
- work well independently and as part of a closely-knit team, committed to continual learning
Purpose Of The Role
- The main purpose of the role is to effectively plan and manage IT projects by utilizing industry standard project management methodologies, principles, and control mechanisms through the full project lifecycle from initiating, planning, design, (iterative) build and implementation, through to successful closure of the project.
Minimum Requirements
- At least an NQF level 5 qualification in Information Systems, IT Management, IT Project Management or a related field;
- A completed, industry recognised, Project Management Certification (at practitioner level);
- A minimum of 8 years’ relevant IT Project Management experience serving as the Lead Project Manager on complex, large-scale ICT projects;
- A proven track record of successfully leading projects with diverse stakeholder groups including technical teams, business stakeholders / senior management and 3rd party technology partners / service providers;
- A strong track record of effective personal and team leadership;
Additional Requirements
- At least 8 years’ relevant experience in managing a combination of Technology infrastructure and Application / Systems related projects with a strong grasp of the Systems Development Lifecycle;
- A proven track record of establishing effective project governance, and producing and maintaining required project documentation and artifacts;
- Excellent oral, written and interpersonal communication skills;
- Strong planning, organizing, coordinating and time management skills;
- Strong group facilitation and presentation skills;
- Medium to advanced proficiency in the use of MS Office and recognised project management
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The Job
- Our client is looking for a seasoned senior Quality leader within the BPO and/or Contact Centre industry. A recognized expert in the field, you will be an innovator and a thought leader, ideally with demonstrable experience in developing and responsibly scaling quality assurance across multiple geographies in a high-growth business. If you think of yourself as a World Class exponent in your field, keen to make your mark in designing and developing a World Class Practice, we'd like to hear from you.
Job Purpose
- You will build and develop a recognizably World Class global QA function, ideally externally endorsed and certificated. The jobholder is the primary owner of the global delivery of Quality Assurance (ʻQA) services across all geographies for internal and external stakeholders. This includes the delivery of QA to operational campaigns to meet or exceed client expectations, in addition to assuring the needs of internal stakeholders (such as compliance, operations, client services, and sales) are met.
- You will leverage all reasonable opportunities to differentiate their QA offering in the marketplace.
What You Need
- Significant experience working in a multi-channel contact centre as a recognised senior leader of quality.
- BPO experience is essential, complimented with experience in the deployment of quality management tools, different operating models, and approaches.
- Credibility, knowledge, and gravitas to influence senior stakeholders.
- Experience of FCA, GDPR, and comparative US legislation required.
- Experience of Quality Management process development and deployment.
- Experience in preparing for, and executing, internal and client-led quality audits.
- Experience of implementing continuous improvement methodologies, process mapping, scorecard creation, and reporting.
- Thoughtful, considered, and analytical approach with experience of interpreting multiple data sources to arrive at an evidence-led conclusion.
- An understanding of new innovations and trends within Quality Management inside, and outside, the BPO sector.
- An innovator, with a deep curiosity, and unimpeachable integrity.
- Commercially aware with strong communication, interpersonal and presentation skills.
- Experienced in client-facing activities, presentations, escalations, and stewardship.
- self-motivated and driven to succeed with a passion for delivering first-class customer service.
- Licenses and certifications with business and quality assurance preferred.
Desired Skills and Experience
- Call Centre Management, General Management
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Job Description
- This position’s primary duty and responsibility is to provide training support and bespoke learning solutions to all internal and external stakeholders. The successful candidate will be responsible for Analysing training needs, Designing learning programmes, Implementing training, and Reporting on the impact of training to all stakeholders.
The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization.
Duties and Responsibilities
- Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services
- Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
- Plan annual IT budgets, control approved budgets, reporting expenditures
- Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC-2
- Report IT operational performance, identify, implement, monitor mitigating actions
- Manage external service providers to contractual agreements
- Understand client technical solutions and provide infrastructure and architectural input
- Lead Service Desk, System Support, Information Security, Development departments globally to the company's Core Values
- Be the subject matter expert in IT technical support and management, and oversee resolution of any major system challenges and issues experienced; as well as optimisation of system and platform performance
Requirements
- 8-10 years in a fast-paced technology BPO
- 5 years leading
- Respected as a leader and a technologist
- Evidence of innovative thinking and experience of thinking outside the box and problem
- Evidence where this individual took challenges head-on and played a key role in leading
- Passionate about technology and will automatically see problems as
Desired Skills and Experience
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Main Purpose Of The Role
- Our client's compliance business unit is responsible for preventing, detecting, and mitigating compliance, regulatory and reputational risk across the company. It assists to strengthen the companyʼs culture of compliance.
- The Head of Compliance will accomplish this through the companyʼs risk management program. The role will serve as an independent control function and form part of our client's line of defense.
Minimum Education And Experience Requirements That You Will Need
- Undergraduate degree or higher in Law, Economics, Finance
- Postgraduate degree or MBA a plus, but not required
- 10 years proven experience as a Compliance Officer
- 3 - 5 years experience in Customer Service with a BPO or Contact Centre environment
- Knowledge of industryʼs compliance regulations and guidelines
Technical And Behavioral Competencies That You Will Need
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Excellent organizational and leadership abilities
- Excellent verbal and written communication skills
- Stakeholder engagement (internal and external)
- Ability to influence
- Problem solver
- Interpersonal skills
Key Performance Areas That You Will Need
- Serve as the main compliance contact in the company for key business stakeholders
- Advising, challenging and influencing stakeholders as required in relation to Compliance matters
- Identifying, and building out, requisite Compliance training
- Assess our client's compliance regulatory and reputational risk
- Design and implement controls, policies, procedures and training
- Conducts independent testing, investigates, surveils and monitors for compliance risks and breaches; and leads the companyʼs responses to regulatory examinations, audits, and inquiries.
Desired Skills and Experience
- Compliance, Leadership Skills, Communication Skills, Stakeholder Engagement, BPO, Risk Management, Compliance Officer, Problem Solver
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Purpose Of The Job
- To ensure Our Client's Information Security Management System is maintained and the compliance of staff and policies, procedures, guidelines, and standards used to support the effectiveness of the ISMS.
Preferred Skills
WHAT YOU NEED TO QUALIFY:
- Meticulous attention to detail
- Ability to work under pressure to strict deadlines
- Ability to work towards team and individual targets
- Building and maintaining effective working relationships, with both internal and external teams, and clients.
Qualifications Required
- Bachelor’s degrees in Computer Science or Computer Engineering or Cyber Security
- Industry-related certification required (e.g. CISM, CISA, CEH, etc.) preferred ISO 27001 Lead Auditor preferred
- Previous experience in a BPO environment
The Job
Key Responsibilities:
- Carry out all ISMS activities to ensure maintenance of SOC-2 type 2, ISO 27001:2005, PCI-DSS certifications at South Africa and Bangladesh sites
- Conduct risk assessments on client operations and ensure client’s information security requirements are effectively addressed
- Assist the central management team in overseeing compliance activities relating to information security and privacy
- Act as the central coordinator for actual / potentially Information Security and Privacy incidents at the location and Lead the investigations.
Professional Knowledge and attributes required:
- Excellent English communication skills (written and verbal)
- Superior understanding of ISO27001, SOC-2 and PCI-DSS and integration and maintenance within an ISMS
- Good working knowledge of Information security related requirements
- Solid Knowledge of IT Corporate Governance Principles
- Ability to evaluate and analyze threat, vulnerability, impact and risk to security issues discovered from security assessments
- Advise on InfoSec security issues, including explanation on the technical details and how they can remediate the vulnerabilities in the systems
- Manage information protection and data privacy with an understanding of POPIA and European GDPR
- Strong understanding of Information technology / IT security concepts
- A good understanding of various information system technologies including: Active directory, Networking, LAN / WAN, firewalls, IDS / IPS, Log management systems, web content filtering systems, enterprise Antivirus management systems, Patch management, OS hardening guidelines, etc.
- Information system auditing experience
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- Design security guidelines and controls to enforce security on web-based applications using Threat Modeling, Threat Profiling, OWASP Top Ten Testing, Black Box Testing, and Source Code Reviews.
- Facilitate external VA/PT audits, Application Security Audits, and customer audits, and actively project-manage the remediation of audit findings
Desired Skills and Experience
- Firewalls, IT Security Compliance, Active Directory, POPIA, Patch Management, SOC-2, ISO27001, ISMS, PCI-DSS, IT Corporate Governance Principles, IT Security Concepts, GDPR, WAN/LAN, IDS/IPS, Log Management Systems, Web Content Filtering Systems, Enterprise Antivirus Management Systems, OS Hardening Guideling
Method of Application
Use the link(s) below to apply on company website.
Candidates should supply in their applications:
- A portfolio of original drawing work, as described above.
- A single original drawing (A3 or A4, either portrait or landscape orientation) you KNOW best depicts Lance Corporal Job Maseko engaged in the act for which he was awarded the Military Medal during World War Two (any hand-drawn, scanned image is acceptable).
- Your CV if available.
- A single-paragraph motivation for why you are the right candidate.
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