Head of Operational Resilience - Pinelands at Old Mutual South Africa

Job Description

This role centres around the Development and implementation of short, medium and long term plans to enable the organisation (OMiX and Segments) to provide critical business services to customers.

You will work collaboratively with business to ensure the identification of critical business processes, and that adequate and effective controls are in place to prevent disruptions where possible and further, that if disruption occurs, that the organisation can respond and recover quickly and efficiently.  This role will establish the BR strategies (including Crisis Management & Disaster Recovery) for the organization and direct the implementation and monitoring of standards and policies.

This role will also engage and collaborate closely with both Group Risk (Line 2) and Group Internal Audit (Line 3) to ensure delivery of actions to mitigate key operational risks. Integration and collaboration is also required with other operational teams i.e. InfoSec & Cyber, Information Technology and Third Party Risk Management.

In this role you will be responsible for:

• Leading the Operational Resilience Team,
• Defining and ongoing review of the Operational Resilience strategy for the OML Group aligned to the OML Business, Operational and Information Technology strategies and the regulatory environment and focus areas,
• The rollout/implementation of the frameworks, key policies, systems, processes and controls to ensure the ongoing resilience of the organization,
• Leading the organisational change required,
• Driving the compliance to standards, principles and regulations as directed by the Prudential Authority or other relevant regulators.
• Qwning, leading and delivering an annual programme of activity including resilience assessments, review & testing of critical business services, training and support to process owners on business impact assessments,
• Systematically identifying, quantifying, mitigating, and monitoring the most significant resilience risks,
• Reporting on Operational Resilience risks and matters to the OMiX and OML Exco, OML board, industry bodies, regulators and internal forums
• Establishing the BR strategies (including Crisis Management & Disaster Recovery) for the organization and direct the implementation and monitoring of standards and policies.
• Provides thought leadership to the organisation on Operational Resilience, including acting as Lead Operational Resilience Subject Matter Expert on new and ongoing programmes and projects
• Advising management on how to improve the management of the most significant resilience risks.

Minimum Qualifications / Experience / Capabilities (Required for the Job)

• Bachelor's degree in Risk Management, Operations, Process Engineering or related field
• 5+ years’ experience in leading an Operational Resilience/Risk/Business Continuity Management function in a large corporate, preferably financial services or insurance.
• Experience in leading group functions and managing cross functional teams.
• Significant Operational Process experience, particularly in Financial Services.
• Background and experience in implementing operational resilience regulatory improvements.
• Experience in applying agile business principles
• Ability to lead and influence decisions and actions of others, including internal business partners, external stakeholders, and senior management.
• Strong Interpersonal Skills – proven record of building and maintaining relationships at all levels.
• A sense of urgency and the ability to perform well under pressure and in conditions of uncertainty.
• Excellent written and communication skills
• Problem-solving, organisational, and analytical skills

Skills

• Business Continuity,
• Business Continuity Management (BCM), Mitigation,
• Operational Resilience, Resilience Training,
• Risk Management,
• Teamwork,
• Third Party Risk Management