Head of Operations at NTT Ltd.

Key roles and responsibilities:

• Contribute to strategy formulation and the setting of strategic direction
• Ensure the strategic implementation and execution within the assigned area of responsibility
• Manage and oversee the day-to-day operations to meet budget and other financial goals
• Contribute to the successful execution of business strategies for products and services provided by the company
• Support with development and implementation of a system to track and report on the progress of strategic plan implementation
• Ensure that all department heads are fully informed of the operational objectives of the business
• Participate in the design and development of operational processes, policies and improvements related to these processes for each department in their domain
• Manage and oversee the establishment of performance goals, and allocates resources
• Set operational and/or performance goals for each department which are aggressive, achievable and linked to long-term goals
• Ensure that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of care
• Participate in acquisition and growth activities that support overall business objectives and plans
• Contribute to capital market development, including participating in road shows, relevant meetings with stakeholders
• Advise the management team and/or department heads on key planning issues and make recommendations on important business decisions
• Facilitating regular meetings with department heads to ensure that operational objectives are achieved
• Implementing all tactical human resource procedures, managing and leading a group of department heads, setting goals and managing performance accordingly
• Providing access to the relevant tools and systems to enable effective team performance
• Assigning, monitoring and coordinating work assignments and activities

Knowledge, skills and attributes

• Good understanding of business and/or operational processes and policies
• Ability to produce a high quality of work
• Strong communication skills, including the ability to be influential and persuasive with stakeholders
• Ability to establish and maintain good working with stakeholders
• A high degree of accuracy and attention to detail
• Excellent planning and organisation skills
• Outstanding problem analysis and solving skills
• Excellent verbal and written communication skills
• Ability to multitask and work independently
• Ability to produce a high quality of work
• Demonstrate high ethics and adherence to company values
• Ability to prioritise and manage expectations
• Display good analytical and reasoning skills
• Ability to interpret processes, policies, and procedures
• Presentation and facilitation skills
• Implementing all tactical human resource procedures, managing and leading a group of team leaders, setting goals and managing performance accordingly
• Providing access to the relevant tools and systems to enable effective team performance
• Assigning, monitoring and coordinating work assignments and activities
• Implementing all tactical human resource procedures, managing and leading a group of team leaders, setting goals and managing performance accordingly
• Providing access to the relevant tools and systems to enable effective team performance
• Demonstrate the ability to plan and organise
• Ability to develop and nurture improved performance

Academic qualifications and certifications:

• Bachelor’s degree in Business Administration, Commerce, Economics or similar
• Relevant certification

Experience required:

• Proven professional experience in business operations management with a strong background in all aspects
• Strong experience dealing with internal and external stakeholders
• Proven experience working with business operations management control software
• Demonstrate experience leading and managing a team
• Experience in business operations management, operations, and leadership