Head of Operations at Salt South Africa

Key Responsibilities:

Strategy Design & Execution:

• Collaborate with senior leadership to set and execute company objectives and operational strategies.
• Translate strategic goals into actionable objectives for performance and growth across all operational teams.
• Play an integral role in scaling the organization in alignment with company-wide goals and objectives.

Operational Excellence:

• Lead critical incident management and develop robust preventive measures.
• Drive the design, documentation, and implementation of workflows for new products or features.
• Ensure adherence to regulatory, risk, and compliance standards while balancing operational growth.
• Oversee operational flows between internal teams and external partners to optimize service delivery and performance.

Team Leadership & Development:

• Manage and grow high-performing teams across Operations, CX, and Compliance.
• Foster a collaborative and inclusive culture that supports individual and team growth.
• Provide mentorship and guidance to direct reports, aligning team efforts with organizational priorities.

Stakeholder Engagement:

• Serve as the key point of contact for internal and external stakeholders on service levels, system performance, and compliance.
• Build and maintain strong partnerships with third-party providers and strategic collaborators.
• Ensure that all stakeholders are informed and aligned with operational priorities, particularly during the rollout of new features or services.

Continuous Improvement & Reporting:

• Identify areas for process enhancement and implement innovative solutions to improve efficiency.
• Monitor key performance metrics and provide actionable insights to senior leadership.
• Regularly evaluate systems and processes to ensure scalability and efficiency.

Experience and Qualifications

• Proven senior-level experience in operations management, ideally within fintech or payments.
• Strong leadership skills with a successful track record of building and managing high-performing teams.
• Expertise in compliance, risk management, and scaling operational frameworks.
• Excellent strategic thinking, communication, and problem-solving abilities.
• Familiarity with data analysis and regulatory compliance in a dynamic, fast-paced environment.
• Ability to adapt to rapid changes in the industry and maintain a forward-thinking approach.
• This role offers the opportunity to make a significant impact in shaping the future of a leading platform while driving customer-centric solutions and operational excellence. If you are a driven and strategic leader ready to take on a critical position, we encourage you to apply.