Head of Operations - TFG Jewellery at TFG (The Foschini Group)

Key Responsibilities:

• Run 5 Brands (American Swiss, Sterns, Tempo, Galaxy&Co, XXX)
• Ensure clear Brand differentiation between the brand identities
• Contribute to the formulation of the company operational strategic objectives, and ensure successful execution thereof 
• Exercise exceptional entrepreneurial and commercial thinking to effectively drive sales and overall store- and divisional performance 
• Indentify new business opportunities and support development of new, revamped and relocated stores in division 
• Demonstrate mature leadership skills including the ability to attract, hire, retain and engage the team 
• Develop a high performance team and culture, focusing on ownership, accountability and performance 
• Drive performance in line with company values 
• Drive the successful implementation of the customer journey philosophy 
• Foster and develop unwavering team commitment to exceed customer needs and expectations 
• Deliver targeted turnover- and profit growth 
• Develop and manage annual operational budget and projections 
• Consistent delivery of all agreed KPI’s including sales and profit growth, ROAM, new accounts, rewards, expenses-to-turnover ratio and shrinkage 

Qualifications and Experience:

• Minimum 8 years working experience at a senior management level (leader of managers) 
• A relevant tertiary qualification is advantageous but not essential 
• Proven track record and ability to drive and successfully execute robust retail operations strategies