Head of Sales at IndSAfri

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize gains.
• Develop trusted advisor relationships with key accounts &customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet the customer needs.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Collaborate with sales team/BDM to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is preferable.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills