Head of Service Operations at Siemens Energy

How You’ll Make an Impact  

• Develop and implement service strategies and plans to meet customer needs and business objectives. It also includes working with other departments within the company to ensure that service plans are aligned with overall business objectives.
• Manage and oversee the spares team. Manage and deliver after-sales services, including repairs, replacements, and technical support. This includes developing and implementing service processes and procedures, scheduling and dispatching service technicians, and managing service contracts. It also includes tracking service performance metrics and KPIs and identifying and implementing service process improvements.
• Manage and execute service projects and upgrades, including on-site installations and commissioning. This includes developing and managing project plans, scheduling and coordinating resources, and tracking project progress. It also includes managing project risks and ensuring that projects are completed on time and within budget.
• Manage and administer long-term service contracts. This includes service support during outages and callouts. Managing REC hotline contracts Managing contract performance, and invoicing customers
• Monitor and report on service performance metrics and KPIs. Identify and implement service process improvements. This includes continuously reviewing and improving service processes and procedures. It also includes implementing new technologies and tools to improve service efficiency and effectiveness.
• Build and maintain relationships with key customers and stakeholders. It also includes keeping customers and stakeholders informed of service changes, updates, obsolescence, product safety.
• Develop and maintain the training portfolio. responsible for the training center (Power Academy), located in South Africa. This includes identifying training needs, developing and delivering training programs, and tracking training completion rates. It also includes ensuring that service personnel have the skills and knowledge they need to perform their jobs effectively.
• In addition to the job specifications listed above, the Lead Service Operations may also be required to travel to customer sites within the country or internationally.
• The job may require working with the sales team and providing technical support to the sales team during the bidding process.

What You Bring 

• B-Tech/ bachelor’s degree in engineering, business, or a related field
• 5+ years of experience in a service management role, with a focus on spares, after-sales services, training, or service projects
• A proven track record of success in delivering high-quality service to customers.
• Strong leadership and team-building skills
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and other related software. 
• Experience with project management tools and techniques.