Head of Student Collections at HyperionDev

RESPONSIBILITIES

STRATEGIC LEADERSHIP & BUSINESS DEVELOPMENT

• Lead and develop a high-performing collections team of specialists and consultants across multiple time zones and jurisdictions.
• Design and implement comprehensive collections strategies that optimise recovery rates while preserving student relationships and brand reputation
• Set clear performance objectives and KPIs for the collections team, including overall collections revenue targets, recovery rates, and customer satisfaction metrics
• Provide ongoing coaching, mentoring, and performance management to direct reports, fostering professional development and career progression
• Drive cross-functional collaboration with Admissions, Student Success, Legal, and Finance teams to create holistic student support solutions.

OPERATIONS AND PROCESS EXCELLENCE

• Oversee end-to-end collections processes from initial payment reminders through to debt recovery and write-off procedures
• Manage relationships with external collection agencies and financing partners, ensuring alignment with company policies and student-centric approach
• Implement technology solutions and automation to improve efficiency while maintaining personal touch in student communications
• Create comprehensive reporting frameworks providing insights into payment behaviors, collection effectiveness, and revenue forecasting

FINANCIAL MANAGEMENT AND ANALYSIS

• Develop accurate revenue forecasts for installment payments and collection recovery across all student cohorts
• Analyse payment patterns and student behaviour data to identify trends and optimise collection strategies
• Prepare comprehensive management reports on collections performance, recovery rates, and financial impact for senior leadership
• Contribute to budgeting and financial planning processes related to student financing and revenue recognition

REQUIREMENTS

Minimum

• Minimum 5+ years of collections or debt recovery management experience, preferably in education, fintech, or financial services
• Minimum 3+ years of team leadership experience managing collections specialists or similar customer-facing teams
• Proven track record of achieving collection targets and improving recovery rates while maintaining customer satisfaction
• Experience with student financing products, including instalment plans, and third-party lending partnerships
• Extremely strong business acumen
• Highly skilled at strategic analysis, problem-solving, negotiation and conflict resolution
• Strong leadership and people management skills
• Excellent verbal and written communication skills
• Undergraduate degree in business, management, law or a relevant field

Preferred

• Experience in education technology or online learning environments
• Background working with bootcamp or alternative education models
• Experience with international collections and cross-border payment processing
• Prior experience in a high-growth, tech-focused environment