Head: Operational Effectiveness at Sanlam Group

What will you do?

• Drive the implementation, enhancement and integration of future-fit operational strategies, structures.
• Comply with relevant legislation and regulations.
• Ensure an optimal client experience for Sanlam Retail Mass clients.
• Enable the detection and prevention of fraudulent activities and other operational risks.
• Enable Sanlam Retail Mass Distribution to reach and grow their client base and achieve its strategic objectives.
• To take accountability for departmental performance through business planning, goals, metrics, and partnerships.
• Work with the Executive to deliver and gain approval for operational effectiveness initiatives and projects that will support the strategic and business objectives for Sanlam RM.
• Remain up to date with advancements and developments in operational effectiveness technology, best practice and legal/statutory requirements across the Distribution life cycle. Facilitate adoption of best practices to optimize departmental performance. 
• Define and lead the implementation of processes, systems, frameworks, policies and procedures that will ensure the operational effectiveness of the Distribution division.
• Engage with various Head of Departments and provide feedback, advice and guidance to enhance operational efficiencies. 
• Stay up to date and manage the adoption IT systems and best practices.
• Develop and manage the implementation of operational processes / policies / procedures that will enable fraud detection and prevention.
• Monitor and proactively manage all risks relating to the operational effectiveness of the Distribution division, in line with the organisation’s general risk management framework. 
• Compile and deliver monthly and annual Exco and Managerial reporting.
• Be the custodian for operational effectiveness support and subject matter expertise to the Distribution community and other business stakeholders.

What will make you successful in this role?

• At least 8 -10 years distribution channel experience in the insurance industry
• At least 5 years’ experience in driving or influencing operational effectiveness
• The use and application of data and analytics to support an operational effectiveness strategy.
• Experience in engaging with key business and external partners across all levels (especially at senior levels)  
• Experience in working/ applying commercial, business and financial principles
• Previous report writing experience
• Project management experience
• Leadership experience

Qualification and Experience

• Degree or Diploma with 8 to 10 years related experience.

Knowledge and Skills
Personal Attributes

• Organisational savvy - Contributing strategically
• Balances stakeholders - Contributing strategically
• Plans and aligns - Contributing strategically
• Optimises work processes - Contributing strategically

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically