Head, Reputation Management & Comms at Standard Bank Group

JOB DESCRIPTION

Shape and steer the corporate standing and reputation of the Standard Bank Group amongst targeted communities to reinforce business outcomes and enhance value creation.  Advise executive leadership and leverage strong networks to influence the desired external narrative in a deliberate and trusted manner

QUALIFICATIONS

Qualifications: Post Graduate Degree in Marketing or a related field

Preferred Qualification: Masters in Marketing or related degree

Experience:

• 7-10 Years: Reputation management and communication
• Strong reputation management experience for large corporates. External Communications, Public Relations, Media Relations and Crisis Management experience.
• Customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership.
• Industry and market knowledge with holistic business acumen. Experience in delivering exceptional services to key clients/ stakeholders and delivery within the Africa Regions.
• Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders.
• Leadership/ management experience working with individuals and teams from diverse cultures.

ADDITIONAL INFORMATION

Behavioural Competencies:

• Team working
• Making Decisions
• Developing Strategies
• Upholding Standards
• Empowering others

Technical Competencies:

Brand Reputation Management

• The ability to ensure that brand reputation is managed across segments, business units and geographies by aligning with the reputation framework, which includes architecture, iconography, positioning and corporate image.

Crises Communication

• The ability to establish the extent of the crisis, inform relevant stakeholders according to processes and protocols and explore all possible solutions to minimise negative impact on the business.

Environmental scanning

• The ability to monitor the external environment and conversations, as well as events within the group to allow a proactive approach to reputation management

Leadership to Stakeholder Engagement

• The ability to influence the perceptions of key stakeholders such as governments, interest groups and industry bodies and to position us as a responsible corporate citizen through various forms of stakeholder engagement

Writing and Editing

• The ability to write high-quality material that is accurate, comprehensible and grammatically correct.

Policy Development

• Understanding and application of the discipline of policy analysis, definition, writing and implementation.

Target Audience Engagement

• The ability to brief, manage the design of and implement effective target market engagement initiatives according to defined marketing or communication strategies and plans.