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  • Posted: May 27, 2022
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Head: Underwriting And Claims

    What will you do?
    This is a senior management position that reports directly to CEO: MWL and serving on the EXCO. This role is accountable for co-creating, maintaining and executing the underwriting and claims philosophy/strategy, and ensuring best practices and processes within MWL. 

    Key responsibilities include: 

    • Co-create and maintain the U&C philosophy strategy for MWL 
    • Create and enforce U&C best practices and processes in the business 
    • Form part of the EXCO team that takes collective accountability for the leadership of MWL including management and sustainability of the business 
    • Drive a values-based culture of high performance through present and courageous leadership ensuring that MWL is agile, and structured and set up correctly to function effectively and adequately resourced to meet goals/targets 
    • Enable sales with robust underwriting advice and support 
    • Manage claims assessments and processing and continually evaluate underwriting operations and practices 
    • Undertake required U&C reporting and forecasting 
    • Manage the U&C budget 
    • Stakeholder relationships 
    • People management (Team Leader) 

    What will make you successful in this role?
    Qualification & experience :

    • Grade 12 but a business or commerce degree/diploma is preferred 
    • 5 years+ underwriting and claims experience 
    • 5 years+ experience in a direct selling operation (financial services) 
    • Team management experience 

    Knowledge and skills:

    • IT:
    • MS: Office (Excel, Word, PP, Outlook) 
    • MIS 
    • Thought Express 
    • X Mind

    Business:

    • Financial services industry knowledge 
    • Financial services product knowledge 
    • Relevant regulatory legislation and compliance knowledge 
    • Policy contracts governances, clauses, cover 
    • Business planning and strategy 
    • Claims and assessor principles, processes and governances 
    • Underwriting rules, questions, processes and guiding principles (advanced) specific to the Direct to client channel 
    • Client engagement processes 
    • Medical/health assessment indicators and metrics 
    • Call Centre and Sales processes 
    • MIS and Reporting 
    • Quality and Risk monitoring processes 
    • Budgets and Expense Management 
    • People Management 
    • Systems and Process maintenance 
    • Project Management 

    Personal attributes:

    • Cultivates innovation
    • Client focus
    • Drives results
    • Collaborates 
    • Flexibility and adaptability 
    • Business insight 
    • Directs work 
    • Plans and aligns 
    • Financial acumen 
    • Decision quality 
    • Optimises work processes 
    • Aligned to the business values 

    Qualification and Experience

    • Degree or Diploma with up to 10 years related experience.
    • Knowledge and Skills
    • Manage strategic claims process
    • Estimate management and review
    • Risk management
    • Settlement management in accordance with claim policies
    • Employee management and leadership

    Closing Date: 30th, May 2022.

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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