Internal Broker Consultant at Hollard Insurance

• We're looking for an Internal Broker Consultant who understands that.
• Working within Broker Distribution: Inland in the Insure business, this role supports Broker Consultants in processing sales transactions and managing broker portfolios within required company standards. You'll play an important role in supporting the attraction, development, and retention of profitable business while providing product support, maintaining strong broker relationships, and delivering efficient and effective customer service.

What you'll bring

• A reputation for combining strong short-term insurance knowledge with excellent broker service, attention to detail, relationship-building skills, and a drive to support profitable business growth.
• 3 to 5 years' related Short-Term Insurance experience in a relevant or similar role.
• Strong verbal and written communication skills, with the ability to interact effectively with both internal and external stakeholders.
• Strong sales and marketing skills, with the ability to support Broker Consultants in identifying and converting business opportunities.
• A solid understanding of TCF principles and the importance of delivering fair customer outcomes.
• Strong relationship management capabilities, with the ability to build trust, collaboration, and long-term engagement with brokers and internal stakeholders.
• Sound understanding of short-term insurance underwriting principles, including risk selection, pricing, coverage, rating, and reinsurance requirements.
• The ability to analyse qualitative and quantitative risk information and support sound underwriting decisions.
• Strong organisational and follow-up skills, with the ability to manage quotes, renewals, outstanding requirements, and portfolio administration effectively.
• A customer-focused approach with a commitment to responsive, professional, and efficient service delivery.
• A continuous improvement mindset and willingness to contribute to improvements in products, processes, policies, and sales practices.

Required Knowledge and Experience    
What you'll bring

• A reputation for combining strong short-term insurance knowledge with sound underwriting judgement, exceptional broker service, operational discipline, and the ability to lead and develop a high-performing team.
• Minimum 5 to 6 years' Short-Term Insurance experience.
• Experience in team leadership will be advantageous.
• Strong knowledge of commercial short-term insurance products, cover structures, policy wordings, and rating mechanisms.
• Sound underwriting and risk assessment capabilities, including the ability to assess commercial risks and determine appropriate pricing, coverage, and risk acceptability.
• Experience managing the end-to-end quotation process, including pipeline tracking, quote preparation, and retention optimisation.
• The ability to identify risks requiring escalation and prepare well-motivated submissions for the Technical Underwriting Committee
• Strong data analysis and interpretation skills, with the ability to translate broker submissions, risk data, and underwriting information into sound decisions.
• Sound understanding of TCF principles, FAIS requirements, and internal governance standards applicable to underwriting and broker servicing.
• Proficiency in core insurance systems used for quoting, capturing, and tracking transactions.
• Strong operational and workflow management capabilities, with the ability to manage high-volume workloads and meet turnaround times.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong problem-solving and decision-making capabilities, with the confidence to appropriately escalate risks and operational issues.
• High levels of accountability, attention to detail, professionalism, and integrity.
• Resilience and adaptability, with the ability to remain effective under pressure and manage changing priorities.
• A continuous improvement mindset and willingness to challenge inefficient processes and identify better ways of working.
• Strong people leadership capabilities, including coaching, performance feedback, capability building, and creating an accountable and engaged team environment.

Educational Requirements    

• Qualifications Matric 
• NQF Level 4 Insurance qualification or equivalent will be advantageous. 
• RE qualification will be advantageous.

Deadline:5th October,2026