Job Purpose:
- To create and publish digital content that supports Hollard’s brand, communication and campaign objectives across approved platforms and channels.
- The role is responsible for the day-to-day development, adaptation and distribution of content that drives audience engagement, supports digital visibility and contributes to consistent brand messaging.
Key Performance Areas:
- Support the implementation of approved digital content plans in line with brand guidelines and campaign requirements
- Assist in maintaining editorial calendars and content schedules for digital platforms
- Support the maintenance and updating of the Hollard content hub and related digital content platforms
- Create and adapt digital content for use across multiple formats
- Provide content creation and production support for The Purple Couch vodcast series
- Maintain digital and social media content calendars and publishing schedules
- Schedule campaign content, launches and always-on activity in line with approved plans
- Adapt content for different digital platforms in line with channel requirements and audience needs
- Publish and distribute content across approved channels
- Support campaign rollout through timely content publishing and distribution across channels
- Apply basic SEO requirements to digital content in line with agreed guidelines and templates
- Track content performance metrics and provide reports to support review and improvement
- Support the development of leadership and business content by coordinating inputs from internal stakeholders
- Provide administrative support for digital content activities
- Processing and tracking marketing invoices
- Coordinating with external vendors and agencies on content-related requirements
Required Knowledge and Experience
- 2–4 years’ experience in content, communications or digital marketing
- Experience in creating, adapting and publishing content across digital channels
- Working knowledge of social media platforms, website content updates and basic SEO principles
- Strong organisation, content development and administrative coordination skills
Educational Requirements
- Diploma or degree in Marketing, Communications or a related field
Deadline:5th October,2026
go to method of application »
JOB SPECIFICATION
- The Chief Executive Officer will have overall accountability for the strategy, commercial performance, profitability, growth and market positioning of the Hollard Group Risk business unit.
- The role will lead the business across the full Group Risk value chain, including distribution, broker relationships, client management, product, underwriting, pricing, claims, reinsurance and service delivery, working closely with the Group’s actuarial, finance, risk, compliance, technology and other enabling functions. The CEO will also ensure that the business unit’s systems and technology capabilities are scalable, integrated and aligned to commercial, operational and customer priorities.
KEY DELIVERABLES AND RESPONSIBILITIES
Business Unit Strategy
- Develop and execute the Hollard Group Risk business unit strategy within the broader Group strategy.
- Define the business unit’s growth, profitability and market positioning objectives.
- Identify opportunities across Group Life, Disability, Critical Illness, Funeral and related employee-risk solutions.
- Develop strategies for new business growth, retention and portfolio optimisation.
- Anticipate changes in the South African Group Risk and employee-benefits market and translate these into business opportunities.
- Develop competitive differentiation through proposition, service, technology, data and execution.
P&L and Commercial Performance
- Own the business unit P&L and deliver agreed financial and strategic targets.
- Drive sustainable premium and earnings growth.
- Manage profitability across products, clients, brokers and portfolios.
- Ensure disciplined pricing and underwriting including optimising expense and operating efficiency.
- Monitor claims experience, persistency, new business strain and other key portfolio metrics.
- Identify underperforming portfolios and implement appropriate corrective action.
- Provide regular performance reporting and insight to Group executives and the Board including all appropriate governance structures.
Broker and Distribution Leadership
- Build trusted, long-term relationships with major brokers and intermediaries.
- Establish a clear “easy to do business with” proposition.
- Understand broker requirements across pricing, underwriting, service, claims, technology and implementation.
- Develop relationships at senior leadership level within major broker organisations.
- Monitor broker satisfaction, retention and business flows.
- Work closely with sales and distribution teams to grow targeted broker relationships.
Reinsurance Strategy and Relationships
- Develop strong strategic relationships with key reinsurers.
- Participate in negotiations on treaty structures, pricing, terms and capacity.
- Ensure reinsurance arrangements support the business unit’s growth and risk appetite.
- Ensure emerging portfolio risks are appropriately considered in the reinsurance strategy.
- Work with the Group’s actuarial and risk functions to optimise the use of reinsurance and capital.
- Maintain effective relationships with both local and international reinsurance partners.
Underwriting, Pricing and Portfolio Management
- Set the commercial direction and appetite for the Hollard Group Risk portfolio within approved Group risk parameters.
- Work closely with the Chief Actuary / Actuarial function on portfolio performance and pricing adequacy.
- Oversee major and complex underwriting decisions.
- Monitor portfolio concentration, accumulation and emerging risks.
- Balance competitiveness with long-term portfolio sustainability.
Product and Proposition
- Lead the development of a differentiated Hollard Group Risk proposition.
- Ensure products respond to changing employer and employee needs.
- Identify opportunities for innovation across Group Risk and adjacent employee-benefit propositions.
- Explore opportunities to integrate risk benefits with health, wellness and retirement solutions.
- Use data, technology and AI to improve underwriting, pricing, claims and customer experience.
- Ensure propositions are commercially attractive while remaining operationally viable.
Client and Employer Leadership
- Maintain executive relationships with major corporate clients and employer groups.
- Act as executive sponsor for strategically important clients.
- Participate in significant tenders, renewals and client negotiations.
- Ensure client requirements are reflected in the business unit’s proposition and service model.
- Lead executive-level resolution of material client issues.
Claims and Customer Experience
- Ensure claims capability supports the strategic positioning of the business.
- Monitor claims trends and identify emerging portfolio risks.
- Ensure appropriate service standards for brokers, employers and members.
- Use claims insights to inform underwriting, pricing and product strategy.
Operational Excellence and Transformation
- Ensure the business unit has an efficient, scalable operating model.
- Partner with Group technology and operations functions to deliver business-unit priorities.
- Drive appropriate digitisation, automation, analytics and AI adoption.
- Ensure technology investment is aligned to measurable commercial and customer outcomes.
Governance, Risk and Regulatory Management
- Operate the business unit within the Group’s approved governance and risk frameworks.
- Ensure compliance with applicable South African insurance and financial-services legislation and Group policies.
- Ensure material risks and issues are escalated appropriately.
- Participate in relevant Board and executive governance forums.
- Maintain appropriate relationships with regulatory and industry stakeholders.
- Promote a culture of responsible risk-taking and strong governance.
Leadership and Organisation
- Lead and develop a high-performing Hollard Group Risk leadership team.
- Attract and retain high-quality insurance, actuarial, underwriting, claims and commercial talent.
- Develop succession plans for critical positions.
Build a culture of:
- customer and broker centricity, commercial discipline, technical excellence, accountability, innovation, collaboration and continuous improvement.
Required Knowledge and Experience
- Minimum 10 years' experience within the Group Risk, Life Insurance, Employee Benefits or broader Financial Services sector.
- A minimum of 5 years’ experience in a senior leadership capacity, including at least 3 years in an executive-level role with accountability for strategic execution, financial performance and people leadership.
- Proven track record of managing a significant P&L/business portfolio and delivering sustainable growth and profitability.
- Extensive experience working with brokers and employee-benefit consultants.
- Strong understanding of reinsurance.
- Experience across underwriting, pricing, claims and portfolio management.
- Strong commercial and financial acumen.
- Experience operating within a regulated financial-services environment.
- Experience engaging with senior executives and Boards.
Advantageous
- Experience across Group Life, Disability and Critical Illness.
- Experience with large corporate schemes and tenders.
- Experience managing strategic broker relationships.
- Experience negotiating with reinsurers.
- Experience in employee benefits, health or retirement ecosystems.
- Experience leading digital, data or AI-enabled transformation.
CRITICAL LEADERSHIP CAPABILITIES
Commercial leadership
- Ability to translate market opportunities into profitable growth and sustainable shareholder value.
Broker leadership
- Ability to build deep relationships with brokers and create a genuinely differentiated ease-of-doing-business proposition.
Insurance expertise
- Strong understanding of Group Risk economics, underwriting, pricing, claims, actuarial principles and reinsurance.
Strategic leadership
- Ability to anticipate market changes and position the business unit ahead of them.
Reinsurance capability
- Ability to engage credibly with sophisticated reinsurers and translate reinsurance capacity and economics into commercial opportunities.
Customer leadership
- Ability to understand employer and employee needs and convert these into compelling propositions.
Transformation leadership
- Ability to use technology, data and AI to improve the economics and experience of the business.
Governance
- Ability to operate within Group governance while retaining sufficient entrepreneurial freedom to grow the business.
People leadership
- Ability to create a high-performing organisation with strong technical and commercial capability.
Educational Requirements
- Relevant tertiary qualification in business, finance, actuarial science, economics, insurance or a related discipline.
Deadline:2nd October,2026
go to method of application »
Job Advert Summary
- Hello… an exciting new opportunity has become available in our Group Shared Services Division. We are looking to recruit a HR Administrator.
Job Advert Summary:
- Are you a highly organised HR professional who thrives on accuracy, efficiency, and delivering excellent employee experiences?
- We're looking for a proactive HR Administrator to play a key role in supporting the full employee lifecycle within a fast-paced People Shared Services environment.
- Based in a centralised support function, you'll ensure HR processes are executed seamlessly, compliantly, and within agreed service levels.
Why This Role Matters:
- The HR Administrator plays a critical role in delivering a seamless employee experience by supporting recruitment, onboarding, employee movements, payroll inputs, and employee record management.
- Through accurate administration and responsive stakeholder support, this role helps maintain compliance, operational efficiency, and the smooth functioning of the People Shared Services team.
What You Will Do:
- Supporting the HRBPs in the company’s recruitment process
- Process all integrity checks including ITC, criminal, qualifications and ID verification for candidates entering the workforce and employee movement.
- Preparing applicable HR documents as requested
- Organizing and updating employee personnel records in the People and Metro systems
- Providing professional assistance and support for incoming telephone, e-mail and system generated requests/queries within the agreed SLA timeframe
- Effectively manage tasks to ensure targets, deadlines and SLA requirements are achieved
- Providing Monthly input to payroll for processing
- Keep up-to-date with company policies and legal compliance requirements
- Weekly and Monthly reporting
- Daily planning on the shared HRA calendar
- Liaising with stakeholders to ensure the overall success of related tasks
- Adhoc projects within the HR admin space.
Required Knowledge and Experience
- 2- 3 years in a Generalist Human resources Assistant or Administrator position
- 1 of which has been solely responsible for the full life cycle of on-boarding, off-boarding or processing of internal movements.
- Strong administrative & organisational skills
- Strong PC literacy, MS office and Payspace (Helpdesk experience advantageous)
- High Accuracy with attention to detail
- Problem solving
- Excellent verbal, written and in-person communication skills
- Stress tolerance and excellent time management skills
- Deadline driven
Educational Requirements
- Relevant Diploma or Degree
Deadline:2nd October,2026
go to method of application »
Job Advert Summary
- Hello… an exciting new opportunity has become available in our Group Shared Services Division.We are looking to recruit a Junior HR Administrator.
Job Advert Summary:
- Are you highly organised, detail-oriented, and passionate about supporting people?
- We're looking for a proactive Junior HR Administrator to join our People Shared Services team and play a key role in delivering exceptional HR support across the business.
- Based in a fast-paced, service-driven environment, you'll help ensure smooth HR operations while providing excellent support to employees and internal stakeholders.
Why This Role Matters:
- This role serves as a critical support function that helps keep HR operations running smoothly across the business.
- By ensuring accurate record management, timely resolution of employee queries, compliance with policies and procedures, and effective administration support, the Junior HR Administrator contributes directly to a positive employee experience and operational excellence.
What You Will Do:
- Allocating incoming e-mail and system generated requests/queries within the agreed SLA timeframe
- Coordinate and manage appointments for biometric capturing
- Assist with maintaining data in the biometric system
- Promptly respond to general telephonic and e-mail requests in a professional manner
- Retrieving and tracking of employee files when required, adhering to PSS and Compliance policy
- Providing administrative support to HR Administrators when required
- Locate and collate HR Admin documents for audit purposes
- Organize and update employee personnel records in the Payroll / HR system
- Effectively manage tasks to ensure targets, deadlines and SLA requirements are achieved
- Keep up-to-date with company policies and legal compliance requirements
- Participate in adhoc projects within the HR admin space
Required Knowledge and Experience
- 1 year in an administrative position
- Strong administrative & organisational skills
- Intermediate PC literacy, MS office (Helpdesk experience advantageous)
- High Accuracy with attention to detail
- Excellent verbal, written and in-person communication skills
- Stress tolerance and excellent time management skills
- Deadline driven
Educational Requirements
- Matric (NQF 4)
- Related diploma or degree will serve as an advantage
Deadline:2nd October,2026
go to method of application »
- Are you a passionate IT leader who thrives on solving complex challenges, building high-performing teams, and leveraging the latest technology to drive exceptional support experiences?
- We're looking for an experienced IT Support Manager to lead our Group IT Support function and play a pivotal role in delivering world-class end-user support across the organisation. This is more than a traditional Service Desk leadership role. It's an opportunity to shape the future of IT support through AI, automation, analytics, proactive monitoring, and service excellence.
- If you're a strategic thinker with strong operational expertise, a customer-first mindset, and a passion for continuous improvement, we'd love to hear from you.
What You'll Do
- As our IT Support Manager, you'll lead a talented support team while ensuring our employees and business stakeholders receive responsive, reliable, and high-quality technology services.
You'll be responsible for:
- Leading and developing a high-performing IT Support Team
- Driving service excellence through strong SLA performance and customer satisfaction
- Owning Incident, Major Incident, and Problem Management processes
- Using AI, automation, analytics, and intelligent monitoring to improve support outcomes
- Identifying recurring issues, driving root-cause analysis, and implementing lasting solutions
- Enhancing self-service, knowledge management, and support automation capabilities
- Acting as the senior escalation point during critical incidents and service disruptions
- Building strong relationships with business leaders, end users, technology teams, vendors, and service providers
- Driving continuous improvement initiatives that enhance employee experience and operational efficiency
- Ensuring support services remain secure, resilient, compliant, and aligned with business needs
What Makes This Role Exciting?
This is an opportunity to:
- Shape the future of AI-enabled IT support
- Lead strategic service improvement initiatives
- Influence enterprise-wide support practices and standards
- Work with modern ITSM, monitoring, automation, and collaboration technologies
- Make a tangible impact on employee productivity and customer experience
- Mentor, coach, and grow an engaged support team
Required Knowledge and Experience
What We're Looking For
Experience
We're seeking a seasoned IT professional with:
- 10+ years of experience in IT Operations and End-User Support
- 5+ years leading an IT Support, Service Desk, or End-User Computing function
- Demonstrated success managing Incident, Major Incident, and Problem Management processes
- Experience leading teams, managing suppliers, and owning service performance outcomes
- Strong exposure to ITSM platforms, monitoring tools, operational reporting, and service improvement initiatives
- Experience working within complex enterprise environments
Who You Are
You are:
- A visible and approachable leader who inspires teams to perform at their best
- Customer-focused and committed to delivering exceptional service experiences
- Calm and decisive under pressure, especially during critical incidents
- Analytical and data-driven, with a strong problem-solving mindset
- Passionate about technology innovation, AI, and automation
- An excellent communicator who can engage confidently with stakeholders at all levels
- Continuously looking for smarter, more efficient ways of working
Educational Requirements
Qualifications
- Bachelor's Degree, Diploma, or equivalent qualification in Information Technology, Computer Science, or a related field
- ITIL Foundation Certification (or higher)
- Additional certifications in Cloud, Service Management, Automation, Security, or End-User Computing are advantageous
Deadline:5th October,2026
go to method of application »
- We're looking for an Internal Broker Consultant who understands that.
- Working within Broker Distribution: Inland in the Insure business, this role supports Broker Consultants in processing sales transactions and managing broker portfolios within required company standards. You'll play an important role in supporting the attraction, development, and retention of profitable business while providing product support, maintaining strong broker relationships, and delivering efficient and effective customer service.
What you'll bring
- A reputation for combining strong short-term insurance knowledge with excellent broker service, attention to detail, relationship-building skills, and a drive to support profitable business growth.
- 3 to 5 years' related Short-Term Insurance experience in a relevant or similar role.
- Strong verbal and written communication skills, with the ability to interact effectively with both internal and external stakeholders.
- Strong sales and marketing skills, with the ability to support Broker Consultants in identifying and converting business opportunities.
- A solid understanding of TCF principles and the importance of delivering fair customer outcomes.
- Strong relationship management capabilities, with the ability to build trust, collaboration, and long-term engagement with brokers and internal stakeholders.
- Sound understanding of short-term insurance underwriting principles, including risk selection, pricing, coverage, rating, and reinsurance requirements.
- The ability to analyse qualitative and quantitative risk information and support sound underwriting decisions.
- Strong organisational and follow-up skills, with the ability to manage quotes, renewals, outstanding requirements, and portfolio administration effectively.
- A customer-focused approach with a commitment to responsive, professional, and efficient service delivery.
- A continuous improvement mindset and willingness to contribute to improvements in products, processes, policies, and sales practices.
Required Knowledge and Experience
What you'll bring
- A reputation for combining strong short-term insurance knowledge with sound underwriting judgement, exceptional broker service, operational discipline, and the ability to lead and develop a high-performing team.
- Minimum 5 to 6 years' Short-Term Insurance experience.
- Experience in team leadership will be advantageous.
- Strong knowledge of commercial short-term insurance products, cover structures, policy wordings, and rating mechanisms.
- Sound underwriting and risk assessment capabilities, including the ability to assess commercial risks and determine appropriate pricing, coverage, and risk acceptability.
- Experience managing the end-to-end quotation process, including pipeline tracking, quote preparation, and retention optimisation.
- The ability to identify risks requiring escalation and prepare well-motivated submissions for the Technical Underwriting Committee
- Strong data analysis and interpretation skills, with the ability to translate broker submissions, risk data, and underwriting information into sound decisions.
- Sound understanding of TCF principles, FAIS requirements, and internal governance standards applicable to underwriting and broker servicing.
- Proficiency in core insurance systems used for quoting, capturing, and tracking transactions.
- Strong operational and workflow management capabilities, with the ability to manage high-volume workloads and meet turnaround times.
- Excellent communication, collaboration, and stakeholder management skills.
- Strong problem-solving and decision-making capabilities, with the confidence to appropriately escalate risks and operational issues.
- High levels of accountability, attention to detail, professionalism, and integrity.
- Resilience and adaptability, with the ability to remain effective under pressure and manage changing priorities.
- A continuous improvement mindset and willingness to challenge inefficient processes and identify better ways of working.
- Strong people leadership capabilities, including coaching, performance feedback, capability building, and creating an accountable and engaged team environment.
Educational Requirements
- Qualifications Matric
- NQF Level 4 Insurance qualification or equivalent will be advantageous.
- RE qualification will be advantageous.
Deadline:5th October,2026
Gmail
Yahoomail