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Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
Job Description
The Product Manager is responsible for the management and growth of the Network as well as product planning and execution throughout the Health and Schemes Product Lifecycles, including identifying potential products/updating existing products, defining the product vision, conducting market and customer research, generating product requirements and specifications as well as pricing by working closely with technology, project management office, sales, marketing and operations to ensure revenue and customer satisfaction goals are met. The Product Manager also ensures that the product supports the company’s overall strategy and goals.
KEY OUTCOMES - Health Product Management
The Product Manager is responsible the product vision, strategy and roadmap of the product ensuring the correct benefits and features are proposed and are in line with risk factors, cost, market, and customer expectations. Your role includes the co-ordination of teams to ensure the successful end-to-end delivery of product solutions.
The Product Manager also needs to ensure that the numerous Kaelo Health option benefits including that of Schemes, white label products and other Insurer products related documentation and delivery is as per the rules and policy documents.
Responsibilities:
Determining customer needs and desires by specifying the research needed to obtain market information.
Create the product specifications for all new products incorporating customer needs and information provided in competitor analysis.
Create/update the product content for all Health products as well as review and sign-off on all content and marketing material.
Work with the actuarial team to determine pricing on products.
Work with technology team, project management office and operations to ensure that the product is built into the systems as per the product specification and rules/policy documents.
Work with other product owners to ensure integration of products and value-added services.
Provide product knowledge to the Operational teams to ensure that the product is well understood for servicing.
The ownership and management of the primary care benefit stack, ensuring that the benefits marketed and sold can be delivered efficiently via the administration system and network of providers
Presentations to Board of Trustees for the schemes
Scheme Road shows –Product pack for operational delivery to new and existing members
Ensuring that the Service Level Agreements with clients are met and client expectations are managed
Ensure retention of existing clients
Identification and management of high-risk claiming members and providers ensuring rational, appropriate cost-effective health
Network Management
The Health Product Manager supports the business by ensuring that members have access to primary healthcare benefits via a stable multidisciplinary network of healthcare providers at an affordable and sustainable rate
Oversight of the following items which are implemented by the Networks team:
Onboarding - All providers contracted to Prime Cure must have signed a valid contract and completed the information sheet and provided Prime Cure with all required documentation, for example BHF registration, HPCSA certificate
Annual Fee negotiations with various providers including the Hospital networks, pharmacy groups, Laboratories, and other disciplines (contracted and non-contracted).
Driving the strategic objective of the company by ensuring network growth and stability, a happy educated provider who is a partner in the delivery of rational appropriate and cost-effective healthcare
Ensure Managed Care Accreditation
Co-ordination and management of provider profiling, peer review and intervention with outliers
Risk Analysis as a member of the risk forum, looking at:
Demographics
Geographic’s
Individuals to groups
Utilisation
Identification of high-risk high claiming members
Disease Burden
Employer profile
Risk Management
The Product Manager supports and manages the design, implementation and evaluation of member management and GP utilisation programmes thereby ensuring that members receive, and providers provide rational appropriate cost-effective healthcare. The main objective of these programmes is to ensure that members lead a healthy, happy, and productive life
Scheme Management
Client executive of Prime Cure clients including schemes
Negotiation of contracts and fees
Analysis of risk factors and potential solutions
Product Performance
Analyses and reporting of:
Utilisation
Claims to capitation fee ratio
Effect of managed care interventions
Underwriting
Qualifications
SPECIAL REQUIREMENTS
Communication skills, Industry experience and knowledge
PERSON DETAILS: WORK EXPERIENCE REQUIRED
At least 5 years’ experience in the healthcare Industry/ Insurance at a senior level
At least 3 years’ experience in a product management role or
3 years project management/paralegal experience
PREFERRED
Ability to work under stress and tight deadlines
Health Regulatory or Paralegal
Knowledge of the Healthcare Industry
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Project Management
Business management
PREFERRED
Health Regulatory or Paralegal
MBA
TECHNICAL SKILLS OR KNOWLEDGE REQUIRED
Microsoft 365 – specifically PowerPoint, Excel, and Word
Project Management Tools – Microsoft Planner, Bitrix 24
PREFERRED
Knowledge of the Healthcare Industry
Enterprise Architect / Lucid Chart / Visio
Additional Information
Personal Attributes
Accountability
Action Orientated
Collaborative
Communication Skills
Simple Writing Skills
Manages Complexity
Problem Solving Skills
Creative Thinking
Decision Making SKills
Efficient and Effective Mindset
Financial Acumen
Planning and Organisation
Resilient and adaptive
Resourcesful
Signancance and values orientated
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