Health Representative - Public Market - Contract at Pfizer

POSITION RESPONSIBILITIES 

Product Promotion & Sales:

• Promote products to primary care clinics in the Public Market in order to achieve territory plan objectives
• Effective selling skills.
• Achievement of territory Sales Targets.
• Achievement of activity objectives.
• Providing approved information to Health care professionals on Pfizer products, e.g. proper medical usage, dosage amounts and side effects.
• Reporting visits and other activities using Pfizer approved management tools.

Customer Relations:

• Build relationships with target customers to enhance territory knowledge to gain product endorsement to create broader access of medicine to patients.
• Ensure that accurate, timely and relevant customer knowledge is captured and shared with colleagues using agreed processes e.g. electronic customer management systems
• Coverage and frequency on identified primary care clinics in the Public Market
• Up to date customer records.
• Up to date customer database
• High level of customer service e.g. timely response to telephone calls, letters and general requests from customers.
• Customer plans for KOLs on territory
• Providing feedback to Public Account Manager (KAM) on customer requests, responses to promotions and product access and competitive activities.

Territory Planning & Management:

• Diagnosis of situation of territory e.g. local market drivers and initiatives leading to subsequent design and implementation of territory action plan to achieve business objectives.
• Develop and execute territory business plan.
• Production of workable territory action plan with objectives.
• Territory plan implemented/updated as necessary.
• Achievement of objectives outlined in plan.
• Demonstration that territory knowledge has been acted on.
• Territory team plans effectively link to geographical team plan for relevant promoted products.
• Preparing Plan for his/ her territory and products.
• Presenting reports according to KAM recommendations and market needs.

Market Intelligence:

• Feedback to Team, Head Office and Manager of local issues to ensure appropriate action can be taken.
• Territory sales analysis
• Attending regular meetings with KAM, general meetings and cycle meetings.
• Capture and feedback on market intelligence

Teamwork:

• Liaise with team members to share information, motivate and support team members and therefore contribute to the generation and delivery of the territory plan. 
• Team rapport.
• Achievement of shared territory plan objectives.
• Feedback - team members and manager (giving & receiving).
• Effective communication.
• Sharing of appropriate information.
• Good territory management e.g. sharing/exchanging meetings and appointments.
• Attend team meetings
• Share customer / territory information with colleagues

Administrative Systems:

• Ensure territory and administrative systems/processes are maintained and updated to ensure an accurate record of territory is always available.
• Knowledgeable and able to work to the Pfizer compliance standards
• Accurate, timely reports.
• Expenses submitted on time.
• Diary planned.
• Up to date territory records.
• Computer literacy e.g.PforceRx
• Adherence to MAPP and Pfizer SOPs
• Timely update of records and systems
• Produce reports - as requested by KAM
• Pfizer policies - 100% compliance
• Understand and work to SOPs

Self-Development:

• Development of skills, knowledge and competency.
• Receive and act on feedback from team members, trainer, and managers.
• Learning clinical papers, new sales materials and keeping up to date with relevant disease knowledge
• Actively seek feedback

EDUCATION /EXPERIENCE /COMPTENCIES

• Medical or Pharmaceutical education background
• Minimum of 12 months Sales experience 
• Pharmaceutical experience would be advantageous 
• Working knowledge of healthcare environment and customer types
• Effective selling and presentation skills through virtual and face to face interaction
• Digital and non-digital learning agility
• Good business knowledge and customer acumen
• Demonstrated ability to work within a team/as a team player
• Exhibit a high degree of flexibility in adapting to a rapidly changing environment
• Strong organizational and prioritization skills
• Sound understanding of compliance and integrity principles
•  Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook