Help Desk / Onsite Training/ Software Support at Clicks Group

Introduction

• We are looking for talented individuals to join the LEAP team to provide a vital role in keeping pharmacies running smoothly through a responsive helpdesk and onsite technical support services.

Job description

Job purpose:

• To be responsible for the support of applications and systems in the LEAP portfolio which includes Dispensary, Front shop applications used in Stores (South Africa – Clicks and Unicare, and independent pharmacies in South Africa and neighbouring countries.

Job objectives:

• Fielding, logging, tracking support queries from users
• Ensure software quality by identifying, debugging, and reporting issues through manual and automated processing, preventing defects from reaching users.
• Ensure applications are correctly configured to accommodate the different set up rules for the above-mentioned areas.  
• Verify that software meets performance, functionality, and security standards.
• Work with customers, software specialist and developers and vendors to resolve issues.
• Assist with documentation of processes and set up.
• Conduct investigations escalated from users to identify potential bugs or shortcomings in the applications.
• Identify areas for improvement on the applications.
• Share skills and best practice with team members to ensure continual growth of the team
• Training end users on the use of the LEAP Applicatio

Minimum requirements

Minimum requirements:

• Degree, diploma in IT , or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations
• Knowledge of Healthcare IT applications
• Must be dependable, uses one’s initiative.
• Ability to liaise with users at all levels.
• Customer focussed with a professional, consistent: ‘can do’ attitude.
• Ability to learn new technologies.
• Ability to work with minimum supervision to tight deadlines.

Desirable:

• Qualified Post Basic Pharmacist Assistant
• Working experience on LEAP
• Knowledge of Pharmacy processes and procedures.
• Experience in supporting IT applications

Essential Competencies

• Analysing and Interpreting data
• Learning and researching
• Planning and organizing skills.
• Delivering results and meeting Customer expectations
• Good communication and interpersonal skills
• Working with people