Helpdesk Administrator at AFMS Group

Primary Duties

• Logging of all requests for service
• Receive all help desk service requests from clients
• Ensure all calls, however received, are logged onto the computer aided facilities management system
• Receive and capture completed job cards from operations and submit for closing to project specific call center
• Ensure supporting documentation is included on all calls where applicable 
• Issuing of service requests to responsible parties
• Forward all tasks to the responsible parties
• Follow up that the task was successfully allocated
•  Follow up on all tasks
• Produce daily report on all requests logged on help desk for the Technician highlighting present status
• Ensure all completed tasks are closed
• Highlight in-completed tasks and drive for closure
• Follow up on outstanding issues
• Update task status for client information
• Report to on-site Technical Manager

Key Skills and Experience

• Grade 12
• Min 2 year relevant working experience preferably in Facilities Management
• Computer literate (MSOffice)

People and Management Skill

• Excellent literacy skills
• Good interpersonal relations
• Good communication skills
• Ability to work in a team
• Customer focused
• Good organizational skills and ability to prioritize tasks
• Ability to use initiative
• Adhere to deadlines and targets
• Ability to multi-skill
• Analytical and quick thinking
• Have a professional attitude
• Problem solving skills
• Self-motivated and work independently
• Take ownership of tasks
• Integrity
• Service orientated
• Take ownership of tasks