Helpdesk Support at Empact Group

Empact Group is recruiting for a highly motivated and dynamic Helpdesk Support who will be responsible to provide professional support & administration of incoming and outgoing calls, requests and escalations. He/she will ensure client satisfaction with regards to feedback whilst upholding the company policies and procedures.

Key areas of Responsibility

• To ensure constant customer satisfaction and good client contact
•   Constant communication with customers
•  To ensure that the company image is maintained

Essential

• Good communication skills in order to be able to liaise with a wide range of visitors to your work area
• Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
• Security and credit checked if
• Customer service focused
• Team player and can-do attitude
• Takes pride in personal appearance and hygiene
• Self - motivated and able to use own initiative
• Ability to work under pressure whilst maintaining a positive attitude

Knowledge Skills and Competence

• Good numeric and administrative skills
• Planning, leading and organizational skills
• Computer literate – Microsoft Excel, Word & E-mail
• Good interpersonal skills
• Ability to communicate with all levels of customers

Education and Experience

• Matric / Grade 12
• Minimum two years customer service experience
• Exposure to telephone and e-mail customer service