Hospitality Head Of Training at Tych Business Solutions

Key Responsibilities

Class Facilitation/ Facilitation Training:

• Facilitation of different classes.
• Facilitation of practical (in store) or theoretical classes (classroom).
• Writing of the course material for classes.

Yearly Training Planner:

• Planning and scheduling of training for throughout the year.
• Includes internal and external training (sponsored training).
• Effective tracking of all training that took place within the Group per employee in order to do effective
• Franchisee training planners and brand packs i.e. SOP, Systems and Procedures. To be affected.

New Store Opening Training

• Brand specific staff training.
• Management training on company systems and procedures i.e. Kissflow, Magicbox, Micros, E-Learning
• Full team training on audit procedures and systems.
• Arranging support facilitators in store i.e. bar and coffee.
• Overall operational support for opening week.

Company Induction Programme:

• Once a month induction for new employees including company overview.
• Systems and procedure training with new joining managers.
• Company organogram.
• Growth potential.

Yearly Workplace Skills Plan Submissions (WSP):

• Tracking and meeting WSP targets for specific year.
• Submission yearly by end of April.
• Ensuring records are accurately kept.

Managing External Training Sponsorship (i.e. DEG):

• Constantly updating and managing DEG budget every year.
• Effective meeting of contract requirements s per original agreement for sponsorship.
• Compiling effectiveness of sponsored training.
• Effective reporting to sponsorship as per contractual obligations.
• Ensuring that maximum funding potential is achieved.
• Performs additional responsibilities, although not detailed, as per operational needs and per Management