TYCH is a well-established and experienced, black female owned generalist recruitment agency. We have the experience and expertise to make your business our business and aid you in taking your company to the top, no matter the sector. Professional, dedicated and passionate about what we do and about what you do, we take it upon ourselves to immerse oursel...
JOB DESCRIPTION
- This role is ideal for someone interested in digital marketing, online retail, and data-driven sales. The successful candidate will support brands and sellers with advertising solutions and campaign performance across a fast-paced online marketplace. The successful candidate will work closely with account managers and advertisers to support advertising campaigns, analyse performance data, and help drive advertising growth on the platform.
KEY RESPONSIBILITIES
- Support the onboarding of new sellers and vendors for Sponsored Ads
- Assist with managing and optimising advertising campaigns
- Analyse campaign performance data and share insights with advertisers
- Monitor and improve advertising performance metrics
- Conduct keyword research and competitor analysis
- Work with internal teams to support advertising revenue growth
- Participate in consultations with advertisers to increase ad adoption and investment
JOB REQUIREMENTS
- Minimum 2 years’ experience in account management, digital marketing, sales, consulting, or brand management
- Minimum 2 years’ experience in digital advertising and client-facing roles
- Experience using Microsoft Excel or similar tools for data analysis
SKILLS AND COMPETENCIES
- Strong analytical and problem-solving skills
- Good attention to detail
- Comfortable using Excel or Google Sheets
- Strong written communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic understanding of digital marketing or online marketplaces will be advantageous
- Self-motivated with a willingness to learn
Key Performance Areas
- Advertising revenue growth and adoption
- Campaign performance metrics such as ROAS, CTR, and CPC
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- We are looking for a motivated and energetic to join a dynamic hospitality team. In this role, you will support the Senior FOH Manager in running smooth daily front of house operations and ensuring guests receive excellent service.
Key Responsibilities
- Supervise and support FOH team members to ensure high service standards
- Make sure all food and beverages are presented according to company standards
- Assist with staff scheduling, training, and performance management
- Handle guest queries and resolve service concerns quickly and professionally
- Manage daily reservations and ensure bookings are captured correctly
- Oversee daily cash-ups and ensure correct financial procedures are followed
- Maintain health, safety, and hygiene standards at all times
- Monitor stock control and assist with daily stock counts and ordering
- Promote teamwork, accountability, and service excellence within the team
Minimum Requirements
- Matric (Hospitality Diploma is an advantage)
- At least 1 year experience in a similar supervisory role
- Strong leadership and communication skills
- Excellent customer service and people skills
- High energy and attention to detail
- Ability to motivate and guide a diverse team
- Basic POS and cash-handling experience
- Comfortable standing for long hours and working in a fast-paced environment
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Job Description
- A well-established wine estate is looking for an energetic and professional Assistant Tasting Room Manager to join their team. The successful candidate will assist with managing daily tasting room operations, leading the team, driving wine sales, and ensuring excellent guest experiences.
Key Responsibilities:
- Assist with managing all tasting room operations
- Ensure excellent customer service and guest satisfaction
- Conduct and oversee wine tastings and guest experiences
- Assist with stock control, cash handling, and sales reporting
- Support recruitment, training, and scheduling of tasting room staff
- Build relationships with guests, hotels, restaurants, and local businesses
- Coordinate and assist with special events and functions
- Monitor cleanliness, presentation, and maintenance of the tasting room
- Assist with achieving sales targets and operational goals
- Handle guest queries and complaints professionally
- Ensure health and safety standards are followed at all times
Job Requirements:
- Matric certificate
- Hospitality Diploma or related qualification
- Wine qualification or WSET certificate will be advantageous
- Minimum 1 year experience in a similar role
- Experience within hospitality, wine, or tasting room operations preferred
- Good computer, administration, and POS system skills
- Strong understanding of customer service and wine sales
Skills and Competencies:
- Strong leadership and teamwork skills
- Excellent communication and interpersonal skills
- Good organisational and administration skills
- Attention to detail
- Strong customer service skills
- Ability to multitask and work under pressure
- Professional appearance and attitude
- Good numerical and cash handling skills
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Key Responsibilities
Class Facilitation/ Facilitation Training:
- Facilitation of different classes.
- Facilitation of practical (in store) or theoretical classes (classroom).
- Writing of the course material for classes.
Yearly Training Planner:
- Planning and scheduling of training for throughout the year.
- Includes internal and external training (sponsored training).
- Effective tracking of all training that took place within the Group per employee in order to do effective
- Franchisee training planners and brand packs i.e. SOP, Systems and Procedures. To be affected.
New Store Opening Training
- Brand specific staff training.
- Management training on company systems and procedures i.e. Kissflow, Magicbox, Micros, E-Learning
- Full team training on audit procedures and systems.
- Arranging support facilitators in store i.e. bar and coffee.
- Overall operational support for opening week.
Company Induction Programme:
- Once a month induction for new employees including company overview.
- Systems and procedure training with new joining managers.
- Company organogram.
- Growth potential.
Yearly Workplace Skills Plan Submissions (WSP):
- Tracking and meeting WSP targets for specific year.
- Submission yearly by end of April.
- Ensuring records are accurately kept.
Managing External Training Sponsorship (i.e. DEG):
- Constantly updating and managing DEG budget every year.
- Effective meeting of contract requirements s per original agreement for sponsorship.
- Compiling effectiveness of sponsored training.
- Effective reporting to sponsorship as per contractual obligations.
- Ensuring that maximum funding potential is achieved.
- Performs additional responsibilities, although not detailed, as per operational needs and per Management
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JOB DESCRIPTION
- As a Spa Attendant, you play a vital role in upholding our refined standard of hospitality and creating an environment where guests feel deeply cared for. You ensure that every treatment room, relaxation space, change room, and public spa area is prepared with intention, calm, and immaculate attention to detail.
- Your work directly influences the emotional and sensory experience of our guests. Bound by our guiding principles—Take Accountability, Consider the Whole, Invite Feedback, Embody Professional Excellence, and Build on Lessons Learnt—your contribution enables a seamless and restorative wellness journey for every guest.
- Our Spa is a sanctuary of thoughtful service, mindful connection, and quiet excellence. As a Spa Attendant, you uphold this essence in every action, ensuring that the environment reflects our mission:
“Restoring self through connection, through a human touch in the detail of professionalism.” REPORTING LEVELS
Spa Manager/Assistant Spa Manager
Team Leader
Spa Attendant
RESPONSIBILITIES:
Treatment Room & Spa Environment Presentation
- Prepare, clean, and reset treatment rooms to Steenberg Spa’s luxury standards before and after every treatment.
- Ensure towels, linens, and amenities are replenished, neatly stored, and aesthetically presented.
- Maintain immaculate cleanliness of all spa spaces: relaxation lounge, bathrooms, change rooms, steam room/thermal areas (if applicable), corridors, and waiting areas.
- Handle cleaning chemicals and equipment safely and correctly.
- Participate in deep cleaning schedules and ensure equipment is well cared for.
- Ensure décor, aroma, lighting, and ambience align with Steenberg Spa setup guidelines and seasonal service standards.
Personalized Guest Experience
- Anticipate guest needs by maintaining a serene, welcoming, and unobtrusive presence.
- Observe and communicate guest preferences (tea choice, blanket preferences, relaxation area seating, etc.) to the supervisor or therapist team.
- Support wellness moments by preparing amenities such as infused water, refreshments, or special touches for celebrations.
- Uphold guest privacy and practice absolute discretion in all guest interactions, especially in change rooms and relaxation spaces.
Attention to Detail and Quality Control
- Conduct a final visual check of each treatment room and spa area before leaving it guest-ready.
- Report maintenance issues, damaged items, or unusual findings immediately and accurately.
- Monitor linen quality, replacing stained or worn linens promptly.
- Maintain consistency in aroma profiles, linen presentation, and treatment room setup.
- Deliver in-room spa amenities or room drops (hotel guests) with care, accuracy, and discretion.
Guest Interaction and Service
- Greet guests with warmth and professionalism, reflecting Steenberg’s calming and grounded hospitality style.
- Assist guests in navigating the spa—locker rooms, relaxation areas, pool pathways—ensuring clarity and comfort.
- Support therapists by managing guest flow during busy periods.
- Handle guest requests promptly and communicate any special arrangements to the Spa Manager or Front Office.
Health, Safety, and Hygiene Compliance
- Follow all hygiene, sanitization, and infection-control protocols, ensuring spaces meet five-star spa standards
- Ensure correct use, storage, and disposal of cleaning materials and spa waste.
- Support laundry processes including sorting, folding, pressing, and storing spa linens.
- Maintain a clean and organized back-of-house area, supply cupboards, and laundry spaces.
Efficiency and Time Management
- Prepare rooms within the required transition times without compromising quality or ambience.
- Prioritize tasks effectively during high occupancy or peak treatment schedules.
- Communicate room status and readiness to therapists and management in real time.
- Maintain a daily shift checklist and proactively complete all assigned tasks.
- Assist with opening and closing procedures, ensuring the spa is guest-ready at all times.
Team Collaboration & Communication
- Contribute to handovers, briefings, and daily operational discussions.
- Share observations, concerns, or guest feedback constructively and promptly.
- Welcome coaching; embrace learning and support improvements in procedures and standards.
- Assist other team members when required, ensuring a cooperative and solutions-focused environment.
Stock & Supply Handling
- Replenish and rotate spa stock (linens, amenities, consumables, refreshments).
- Check expiry dates and product quality for all guest-facing items.
- Support deliveries with accurate record-keeping and safe handling.
- Report discrepancies or low stock levels immediately.
Laundry Support and Linen Handling
- Assist in sorting, washing, drying, folding, and pressing guest laundry and hotel linens.
- Ensure proper handling of delicate fabrics and guest laundry items.
- Monitor laundry supplies and report shortages or equipment issues to supervisors.
Pool Area Cleanliness and Service
- Maintain order and cleanliness in spa pool or outdoor wellness areas.
- Ensure loungers, towels, umbrellas, and amenities are consistently refreshed and neatly presented.
- Assist guests with simple requests such as towel service or water.
- Assist guests with towel service or minor requests around the pool area when required.
Public Area Upkeep
- Clean corridors, staircases, restrooms, and other guest-facing areas as assigned.
- Ensure high-touch surfaces are sanitized regularly and public spaces remain clutter-free.
- Ensure that all public spaces of the hotel are immaculately clean, tidy, maintained and presented to standard.
Professional Excellence & Accountability
- Take ownership of tasks, ensuring all responsibilities are completed thoroughly and consistently.
- Maintain a polished, professional appearance and calm behaviour aligned with spa standards.
- Uphold all policies, procedures, and safety standards.
- Demonstrate integrity, reliability, and a proactive approach to preventing challenges or operational disruptions.
- Commit to ongoing personal and professional development, applying lessons learned to elevate guest and team experience.
JOB REQUIREMENTS
Minimum Education:
Additional Qualifications:
Minimum Work Experience:
- 1 – 2 years’ experience, preferable.
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- To ensure that Our Spa’s thermal suite and outdoor garden areas are maintained to the highest standard, offering guests a seamless, tranquil experience that reflects our brand promise of providing a sanctuary where you invest in elevating spa experiences. The facilities Coordinator supports the spa team by managing the physical environment with care, accountability, and attention to detail, enabling guests to fully connect with themselves and their surroundings.
REPORTING LEVELS
Spa Manager
Assistant Spa Manager
Spa Facilities Co – Ordinator
KEY RESPONSIBILITIES:
Guest Experience & Environment
- Oversee the daily operation and presentation of the thermal suite, ensuring spaces are serene, functional, and safe.
- Maintain the outdoor gardens, relaxation areas, and hydro facilities to reflect Steenberg Spa’s sense of peace and connection with nature.
- Regularly check that all facilities, from loungers to pools and pathways, meet cleanliness, comfort, and safety standards.
- Support spa therapists and reception team by ensuring facilities are guest-ready at all times.
- Escorting and planning of guests whereabouts during the stay with us
Drive Revenue:
- To enhance guest satisfaction and drive revenue by ensuring the spa facilities, including the thermal suite, outdoor gardens, and poolside areas, are maintained to the highest standard, while proactively promoting spa treatments and services.
- Actively engage with guests at the poolside and outdoor areas to recommend and upsell spa treatments, packages, and retail products, ensuring a seamless connection between relaxation spaces and the spa offering.
- Collaborate with therapists and the spa reception team to facilitate smooth bookings from poolside enquiries, maximising occupancy and revenue.
- Ensure promotional materials and menus are available and visible in poolside and garden areas, and that all staff are briefed on current specials or packages to support upselling.
- Operational Management
- Conduct daily walkthroughs of the thermal suite and outdoor spaces to identify and resolve any maintenance, safety, or cleanliness concerns.
- Liaise with the Maintenance and Housekeeping departments to address repairs, upkeep, and cleaning needs promptly.
- Monitor usage of facilities and proactively manage scheduling or access to prevent crowding and ensure guest comfort
- Ensure compliance with health, safety, and hygiene regulations for all facilities under care.
Collaboration & Accountability
- Work closely with the Spa Manager to align facilities standards with guest feedback and brand expectations.
- Take accountability for facility readiness, reporting issues proactively and following up until resolved.
- Embody professional excellence by setting high standards in how spaces are cared for and presented.
- Invite feedback from team members and management to improve operations and guest satisfaction.
Sustainability & Care
- Manage resources responsibly, ensuring energy and water usage in thermal suite areas are efficient and mindful.
- Support Steenberg Spa’s commitment to nature by ensuring gardens are nurtured in line with sustainable practices.
Key Qualities & Skills
- Strong eye for detail and pride in maintaining beautiful, functional environments.
- Proactive problem-solver with a hands-on approach.
- Ability to coordinate with multiple departments effectively.
- Calm, guest-oriented presence with a focus on creating serene experiences.
JOB REQUIREMENT
Minimum Education:
Additional Qualifications:
- Somatology qualification / ITEC / SAAHA / CIDESCO
Minimum Work Experience:
- 2-3 years’ experience in a Beauty Therapist capacity
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JOB DESCRIPTION
- As a Reservationist, you play a key role in creating a seamless and professional booking journey from the first enquiry through to guest arrival.
- You are responsible for handling guest, agent and partner reservations accurately and professionally, ensuring bookings, guest profiles, payments, correspondence and pre-arrival arrangements are complete and communicated. The role focuses on exceptional service, operational accuracy, revenue awareness, process efficiency, thoroughness and team collaboration.
- By embodying our principles of professionalism, accountability, and continuous improvement, you’ll help create an environment where guests feel truly cared for and where both administrative and hosting roles are handled with expertise.
- Our mission is to create authentic experiences that elevate connection with a human touch in the detail of professionalism.
REPORTING LEVELS
Second Level Superior:
First Level Superior:
This Position:
- Reservationist
- Subordinates (Titles & No’s): N/A
KEY RESPONSIBILITIES
Continuous Improvement & Feedback:
- Actively invite and provide feedback to improve the booking journey, guest experience and reservations processes. Engage in regular discussions with management to identify opportunities for improvement.
- Learn from experiences and apply lessons learnt to continually improve accuracy, service delivery and reservations processes.
- Stay informed about hotel and estate offerings, rates, packages, promotions and relevant experiences in and around Cape Town so that accurate information can be shared with guests and agents.
Accountability & Professionalism:
- Take ownership of assigned enquiries and bookings from initial contact through to completion, demonstrating reliability, ethical conduct and adherence to hotel policies, procedures and service standards.
- Maintain professionalism and confidentiality in all guest, agent, company and financial information.
- Uphold the hotel’s standards of excellence through punctuality, integrity, accuracy and attention to detail, addressing errors or concerns proactively.
Communication, Collaboration & Team Coordination:
- Respond promptly and professionally to enquiries and requests, and ensure booking confirmations are completed and sent out timeously.
- Ensure reservations email signatures, templates and out-of-office responses are current, accurate and activated at the appropriate times.
- Liaise with departments and provide clear updates on arrivals, room moves, upgrades, groups and special requests.
- Facilitate preparation of arrivals and arrival handovers with Duty Managers, and maintain effective communication with suppliers and other relevant luxury hotels.
Reservations & Guest Experience:
- Handle FIT bookings and reservations accurately and professionally, while identifying appropriate opportunities to upsell.
- Assist guests with arrangements such as transfers, restaurant bookings, golf, tours and bookings at other venues.
- Ensure guest profiles, comments and traces are updated accurately in Opera and that daily reservation traces are actioned and resolved.
- Manage reservations through SiteMinder and OTA platforms, including booking modifications and guest/customer service messages.
- Liaise with departments and suppliers to ensure guest requirements are understood and fulfilled.
Financial Accuracy, Payments & Revenue Support:
- Ensure pro-forma invoices are issued timeously and follow up with guests, clients and agents on outstanding payments.
- Manage OTA virtual cards and payments in accordance with the correct processes and payment conditions.
- Maintain efficient filing and tracking for complimentary stays, refunds, adjustments, vouchers and prize letters.
- Manage waiting lists, turn-aways and provisional reservations with awareness of occupancy and revenue, applying approved yield-management principles.
Accurate Records, Systems & Operational Support:
- Maintain accurate profile information, notes and rate information, including special agreements and packages, for companies, sources and agents in Opera.
- Maintain efficient filing and tracking systems and ensure reservations documentation is complete, accurate and presented to the required business standard.
- Maintain high standards of organisation, hygiene and upkeep within the reservations work area.
- Assist with on-the-job training and cross-training when required and be adaptable to perform additional duties during operational needs or low seasons.
JOB REQUIREMENTS
Minimum Education:
Additional Qualifications
Minimum Work Experience:
Method of Application
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