Hospitality Operations Manager at Bidvest Prestige

Job Summary:

• We are seeking a skilled and experienced Hospitality Operations Manager to oversee the daily operations of our hospitality establishment. The ideal candidate will be responsible for ensuring the smooth functioning of all departments, maintaining high-quality standards, and creating a positive guest experience. This individual will manage staff, handle guest inquiries and complaints, and work closely with the management team to drive business objectives.

Key Responsibilities:

• Oversee and manage all aspects of the day-to-day operations of the hospitality establishment.
• Provide leadership and guidance to staff, including hiring, training, and scheduling.
• Maintain high standards of customer service and satisfaction.
• Monitor and analyze key performance indicators (KPIs) to drive business growth and profitability.
• Develop and implement strategies to improve operational efficiency and effectiveness.
• Handle guest inquiries and complaints in a timely and professional manner.
• Work closely with the management team to develop and implement policies and procedures to ensure a seamless guest experience.
• Ensure compliance with health and safety regulations.
• Collaborate with vendors and suppliers to ensure the timely delivery of goods and services.
• Manage budgets and expenses to maximize profitability.

Qualifications:

• Minimum of 2 years of experience in a similar role.
• Strong leadership skills and ability to manage a diverse team.
• Excellent communication and interpersonal skills.
• Proven track record of delivering exceptional customer service.
• Ability to work under pressure and prioritize tasks effectively.
• Knowledge of industry trends and best practices.
• Experience with budgeting and financial management.
• Proficient in Microsoft Office and other relevant software applications.