Operations Manager: Student Accommodation at Kontak Recruitment

• A well-established student accommodation provider is seeking a structured and detail-oriented Student Accommodation Operations Manager to oversee housing administration, occupancy coordination, and student accommodation processes within a high-volume residence environment.
• This role requires a highly organised individual who can manage applications, allocations, student queries, and administrative controls while ensuring operational efficiency and a positive student experience.
• You will play a key role in supporting occupancy targets, maintaining accurate records, and ensuring smooth day-to-day accommodation operations.

Minimum Requirements:

• Diploma or Degree in Property Management, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years’ experience within student accommodation or residential property administration
• Strong administrative and organisational skills
• Experience managing room allocations and occupancy records
• Ability to handle high volumes of queries in a structured manner
• Computer literate
• Strong communication skills
• Ability to work in a fast-paced environment

Duties and Responsibilities:
Accommodation Administration & Allocations:

• Process student housing applications and contracts.
• Manage room allocations and maintain accurate occupancy records.
• Coordinate check-in and check-out procedures.
• Ensure all documentation is accurately processed and stored.

Student Support & Query Resolution:

• Respond to student accommodation queries professionally and efficiently.
• Resolve housing-related concerns within set turnaround times.
• Escalate complex issues where required.

Operational Coordination:

• Work closely with facilities and maintenance teams to ensure room readiness.
• Coordinate with internal departments to support occupancy targets.
• Monitor vacancy levels and report on occupancy trends.

Compliance & Record Keeping:

• Ensure adherence to company policies and housing procedures.
• Maintain accurate reporting and administrative control.
• Support audits and internal compliance requirements.