Jobs at Kontak Recruitment

• A well-established student accommodation provider is seeking an experienced and operationally strong Head of Student Accommodation to take full responsibility for the performance and management of a large residential building.
• This role requires a commercially minded leader who can oversee daily operations, manage financial performance, drive occupancy, and ensure a structured, safe and well-managed student living environment.
• You will be responsible for overall building performance, team leadership, compliance, and ensuring the residence operates efficiently and profitably.

Minimum Requirements:

• Diploma or Degree in Property Management/Business Management/Facilities Management
• Minimum of 5 years’ experience in property, facilities, or residential operations management specific to student accommodation
• Proven leadership experience managing on-site teams
• Strong financial management experience (budgets, cost control, revenue oversight)
• Experience overseeing building compliance and health & safety standards
• Strong administrative and reporting skills
• Computer literate and experience working with MRI property management software or similar
• Valid driver’s license

Duties and Responsibilities:
Operations Management:

• Oversee the full day-to-day management of the student residence.
• Manage occupancy levels, room allocations, and move-in/move-out processes.
• Ensure building maintenance standards and service delivery expectations are met.
• Oversee health, safety, and regulatory compliance.

Financial & Revenue Oversight:

• Manage and control the building budget.
• Monitor expenses, income, and profitability.
• Oversee rental collections and financial reporting.
• Identify and implement cost-saving and revenue-enhancing initiatives.

Team Leadership & Performance Management:

• Lead and manage the on-site operational team.
• Set clear performance standards and monitor delivery.
• Address performance concerns and ensure accountability.
• Drive a structured and disciplined working environment.

Student Relations & Risk Management:

• Manage escalated student queries and complaints.
• Maintain a safe and professionally managed residence environment.
• Mitigate operational and compliance risks.

Stakeholder Management:

• Liaise with internal leadership and external service providers.
• Ensure service level agreements and operational standards are maintained.

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• A well-established student accommodation provider is seeking a structured and detail-oriented Student Accommodation Operations Manager to oversee housing administration, occupancy coordination, and student accommodation processes within a high-volume residence environment.
• This role requires a highly organised individual who can manage applications, allocations, student queries, and administrative controls while ensuring operational efficiency and a positive student experience.
• You will play a key role in supporting occupancy targets, maintaining accurate records, and ensuring smooth day-to-day accommodation operations.

Minimum Requirements:

• Diploma or Degree in Property Management, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years’ experience within student accommodation or residential property administration
• Strong administrative and organisational skills
• Experience managing room allocations and occupancy records
• Ability to handle high volumes of queries in a structured manner
• Computer literate
• Strong communication skills
• Ability to work in a fast-paced environment

Duties and Responsibilities:
Accommodation Administration & Allocations:

• Process student housing applications and contracts.
• Manage room allocations and maintain accurate occupancy records.
• Coordinate check-in and check-out procedures.
• Ensure all documentation is accurately processed and stored.

Student Support & Query Resolution:

• Respond to student accommodation queries professionally and efficiently.
• Resolve housing-related concerns within set turnaround times.
• Escalate complex issues where required.

Operational Coordination:

• Work closely with facilities and maintenance teams to ensure room readiness.
• Coordinate with internal departments to support occupancy targets.
• Monitor vacancy levels and report on occupancy trends.

Compliance & Record Keeping:

• Ensure adherence to company policies and housing procedures.
• Maintain accurate reporting and administrative control.
• Support audits and internal compliance requirements.