HR Generalist at Clear Leaf

Job Description

Human Resources Management

• Work with the MD to strategically plan HR initiatives that will benefit the company and encourage more efficient employee relations
• Continuously develop, update and maintain HR policies and procedures.
• Foster cross-functional relationships and ensure managers and employees are properly connected
• Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks
• Understand and adhere to all pertinent labour laws
• Manages the implementation and administration of policies by ensuring that it is aligned to company needs
• Liaise and guide management on best employee practices in the workplace
• Timeous compilation and submission of the annual EE Report
• Responsible to approve the annual ATR/WSP prior to submission
• Initiate and arrange for the annual verification of the BBBEE Certification
• Contribute to the evaluation and development of HR strategy and performance in co-operation with the senior management team

Internal, External Partners & Client Effectiveness

• Initiate and maintain a good relationship and rapport with external stakeholders 
• Render an effective HR support service internally to create a need for the use of and for these services across disciplines

Labour Relations

• Responsible to ensure labour stability through fair employment practices
• Develop, update and maintain Disciplinary Policy ,Procedure and Directives document
• Continuously review Company Operational Rules to ensure relevance and compliance
• Responsible to attend to all negotiations with union/s from time to time
• Represent the company at the CCMA in all dispute matters (Conciliation/Arbitration cases)
• Act as chairperson in all complicated disciplinary hearings
• Oversee the day to day handling of disciplinary matters (written warning, final written warnings, notice to attend disciplinary hearings and authorization to deduct from employee’s salary)
• Counselling of employees on continuous basis

People Management

• Provide professional advice to all staff on HR related problems
• Apply a comprehensive knowledge of business structure and work flows to maximize organisational structure around customer.

Training

• Ensure the development and maintenance of an H R Development program to facilitate the development of employees and to ensure a constant supply of competent staff according to organisational strategic requirements
• Oversee the recruitment, induction and orientation of new employees

General HR Administration 

• Directs establishment and maintenance of employee records systems, personnel filing system in compliance with POPIA
• Ensure that monthly employee statistic are compiled and accurate
• Prepare and submit the Dept of Statistics’ Quarterly Submissions.
• Review and update the HR Manual on annual basis
• On monthly basis check the driver’s pay roll for any discrepancies before payment
• Administer and control the preparation of all relevant HR documents for the B BBEE verification

Staffing

• Responsible for the recruitment, interview and appointment procedure of all admin, finance, technical and training employees
• Ensure that the appointment contacts are legally in compliance with labour law 
• Oversee the recruitment and appointment process 
• Direct the recruitment and training for new employees
• Negotiate placement Agreements with Recruitment Agents

Qualifications

• Related HR / Psychology Degree will be an advantage 
• At least 3 - 5 years experience as a Human Resources Officer or HR Generalist
• HR Experience within the Call centre industry will be highly beneficial