Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- To provide operational and administrative Human Capital support across the employee lifecycle while enabling the effective coordination, tracking, and execution of Human Capital initiatives, projects, and business priorities.
Requirements
- 2–4 years’ experience in Human Capital administration, coordination, or operational support.
- Exposure to financial services industry is preferred.
- Bachelor’s degree or equivalent qualification in Human Resource Management, Industrial Psychology, or a related field.
- Exposure to HC reporting, stakeholder coordination, or project administration would be advantageous.
- Advantageous exposure includes experience working with recruitment systems, HC dashboards/reporting, workflow tackers, and relevant workplace people system (eg: Workday / PeopleSoft etc.)
Duties & Responsibilities
- In Group Finance and Risk Management, we’re looking for a Human Capital Consultant who will play a key operational and coordination role within the Human Capital team. In this role, you’ll help keep our HC environment running smoothly by ensuring strong administration, proactive coordination, accurate tracking, and consistent follow-through across a wide range of people practices and initiatives.
- This role is ideal for someone who enjoys working in a fast-paced environment, thrives on organisation and stakeholder engagement, and wants exposure to broader Human Capital projects and strategic initiatives while building strong operational capability.
At its core, the role focuses on four key areas:
- HC Operations & Administration
- HC Coordination, Tracking & Project Enablement
- Stakeholder Support & Business Enablement
- Reporting, Governance & Operational Insights
Some of the things you’ll get involved in include:
HC Operations & Administration
- Coordinating and administering HC processes across the employee lifecycle, including recruitment, onboarding, engagement, performance processes, and offboarding
- Maintaining accurate HC records, trackers, reports, and system updates
- Supporting the preparation of HC documentation, presentations, governance records, and communication material
- Assisting with scheduling, logistics, and coordination across HC activities and touchpoints
- Supporting employee relations administration through documentation, scheduling, and case tracking
- Ensuring all HC documentation remains accurate, compliant, and audit-ready
HC Coordination, Tracking & Project Enablement
- Supporting HC projects and initiatives through coordination, tracking, scheduling, and follow-through
- Managing operational trackers, action logs, project plans, and progress updates
- Assisting with reporting packs, dashboards, and stakeholder updates
- Monitoring deliverables, timelines, and dependencies while escalating risks or delays where needed
- Supporting operational planning rhythms by ensuring actions and decisions are documented and tracked effectively
Stakeholder Support & Business Enablement
- Acting as a reliable support partner to employees, line managers, and HC stakeholders
- Providing first-line support on HC processes, systems, templates, and administrative requirements
- Supporting communication and engagement between the HC team and business stakeholders
- Building strong working relationships to enable smooth operational delivery
- Ensuring stakeholder queries are tracked, managed, resolved, or escalated appropriately
Reporting, Governance & Operational Insights
- Consolidating and preparing HC operational reports and data sets across the HC value chain
- Monitoring operational metrics, turnaround times, and progress against agreed deliverables
- Conducting quality checks on reports, trackers, and data inputs to ensure accuracy and completeness
- Supporting governance and audit readiness through strong document management and record-keeping practices
- Assisting in identifying opportunities to improve administrative and operational processes
Competencies
- To succeed in this role, you’ll need to be someone who thrives in a fast-moving environment where coordination, organisation, and proactive follow-through are critical.
- We’re looking for an individual who combines strong operational discipline with a people-focused mindset, someone who enjoys bringing structure to complexity, keeping momentum across multiple priorities, and enabling others through reliable support and execution.
- This role requires a balance of professionalism, attention to detail, communication capability, and the ability to manage multiple moving parts while maintaining high standards of delivery.
Skills & Capabilities
Foundational understanding of HC processes and labour legislation
- Demonstrates a solid grounding in core Human Capital processes across the employee lifecycle, with an awareness of the importance of governance, compliance, confidentiality, and procedural consistency within a regulated environment.
Reporting, data management, and quality checking capability
- Comfortable working with operational data, trackers, and reporting inputs while ensuring accuracy, completeness, and strong quality control across all deliverables and administrative outputs.
Microsoft Excel, PowerPoint, and reporting skills
- Able to work confidently across reporting tools and presentations to support dashboards, tracking reports, operational updates, stakeholder packs, and HC insights.
Attention to detail and governance orientation
- Maintains a high standard of accuracy and professionalism across documentation, systems, reporting, and communication, with a strong appreciation for governance and audit readiness.
Stakeholder engagement and communication skills
- Builds positive and professional working relationships across multiple stakeholder groups, ensuring that communication, coordination, and follow-through remain consistent and effective.
Excellent verbal and written communication skills
- Communicates clearly, professionally, and confidently across both written and verbal channels, with the ability to engage effectively with employees, managers, and broader HC stakeholders.
Competencies
Managing Tasks
- Effectively coordinates and prioritises multiple activities, ensuring deliverables are managed efficiently and completed within agreed timelines.
Following Procedures
- Works consistently within established processes, policies, governance requirements, and operational standards while maintaining a high level of reliability.
Checking Things
- Demonstrates strong attention to detail by carefully reviewing information, identifying inconsistencies, and ensuring accuracy across systems, reports, and documentation.
Providing Insights
- Able to identify trends, risks, gaps, or opportunities within operational activities and provide meaningful observations that support better decision-making and execution.
Team Working
- Collaborates effectively within the HC team and across business stakeholders, contributing positively to team delivery, coordination, and shared outcomes.
Meeting Timescales
- Maintains strong delivery discipline by managing deadlines, following up proactively, and ensuring activities progress according to agreed operational rhythms.
Adopting Practical Approaches
- Approaches work in a structured, solutions-oriented manner, focusing on practical execution and continuous operational improvement.
Taking Action
- Demonstrates initiative and ownership by proactively following through on tasks, escalating risks where needed, and supporting progress without requiring constant direction.
Upholding Standards
- Maintains professionalism, confidentiality, governance, and quality standards consistently across all interactions, processes, and outputs.
Closing Date