ICT Administrator at Lesedi Nuclear Services Pty Ltd

PURPOSE OF ROLE 

•  To provide 2nd Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)

 KEY PERFORMANCE AREAS (All sites)

• Attend Servicedesk calls and close in SLA timeframe.
• Manage, maintain, and support the VoIP system
• Manage and maintain All printers/Plotters companywide and provide necessary reports.
• SDWan support and maintenance (FortiGate, Sonicwall. Etc)
• Manage Wi-Fi AP and controller companywide
• Lesedi software application support (Engineering software)
• Cloud support to end-users (i.e. Office 365)
• Setup and Maintenance of procedures, guides, and SOPs as required.
• Providing end-user training and induction.
• Assist with Laptop/Desktop (Specification, Procure, Distribute, Support)
• Manage support for Network cabling and network switches company-wide.
• Overseer NOC dashboard monitoring and call logging
• Overseer UPS functionality across all serverroom sites
• Initiate and liaise with 3rd party vendors for hardware and software support.
• Manage/Communicate Offsite Datacenter support when required.
• Assist with Server related setup/management/maintenance.
• Assist the ICT Manager with Site initiation and planning.
• Assist with DR testing when required.
• At minimum- Monthly reporting and feedback
• Ensure ICT Training is kept current to ensure optimised support to business.
• Comply with IT support scheduled timeframes (when required)

 QUALIFICATION AND EXPERIENCE 

•  IT Degree or 3-year IT Diploma
• CompTIA A+, Network+, Server +
• ITIL
• CCNA or 3 years Cisco level switch management experience
• Equivalent MCSA or E (Advantage)
• >=3 years working experience.

 Experience:

• Intermediate Level Servicedesk/Helpdesk and Application Support
• Intermediate Level VoIP, Printer, Network, Server Support
• Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
• Adobe Acrobat
• Multifunctional Printer support and vendor management
• VoIP support
• VMWare/Nutanix (Advantage)
• Cloud services (Advantage)
• Office 365 Administration (MSTeams, SharePoint, OneDrive, Exchange)

  COMPETENCIES 

 Technical:

• intermediate Laptop/Desktop Support
• Intermediate Printer Support
• Intermediate Network Support
• Intermediate Server Support
• Intermediate VoIP Support
• Intermediate ERP Support
• Intermediate Application Support
• Intermediate Mobility Support