ICT Infrastructure Manager at National Energy Regulator of South Africa (NERSA)

Requirements: 

• An NQF Level 7 (A Bachelor’s Degree / B Tech Degree / Advanced Diploma) in Information Technology or Computer Science as recognised by SAQA 
• Minimum Six (6) years relevant working experience in ICT Infrastructure which includes servers and networks 
• Experience and working in the design, configuration and management of the server and network infrastructure 
• Experience in managing network and server related incidents. 

The candidate must be competent in the following: 

• Knowledge of latest trends in server and networking 
• Knowledge of network operating systems, server hardware and network Infrastructure 
• People Management Skills 
• Project Management Skills Negotiation Skills 
• Problem-solving Skills 
• High level of computer Skills 
• Able to demonstrate a clear understanding of business, process needs and risks 
• Analytical Skills 
• Good communication Skills (written and verbal) 
• Strategic Planning Skills 
• Interpersonal Skills 
• Change Management Skills
•  Cybersecurity knowledge. 

Purpose:

• Reporting to the Chief Information Officer, the incumbent will be responsible for the entire server, hardware and network infrastructure and operations in the ICT Department of NERSA. 

Key responsibilities: the successful incumbent must: 

• Contribute to the development and implementation of the ICT strategy, plans and policies as a member of the ICT team 
• Design and implement short and long term plans to ensure ICT infrastructure meets existing and future capacity and capability requirements 
• Develop, implement, manage and maintain the ICT infrastructure including server and network configuration, security, accessibility, connectivity, and backup Maintain Hardware Asset Register detailing ICT equipment used by NERSA, and identify, analyse and manage associated information risks 
• Develop procedures and associated implementation, testing and training plans for infrastructure administration, security and data management 
• Ensure compliance with internal and external information security requirements (i.e. Information Security Policy), maintain awareness of latest cyber-security threats and implement security measures to minimise risk to information assets 
• Ensure ICT systems are secure and resilient, carrying out proactive maintenance (e.g. patching) and ensuring processes and configurations are clearly documented 
• Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary 
• Ensure that business continuity measures are implemented and kept up to date, including disaster recovery plans for critical systems and telephony 
• Lead the technical aspects of ICT projects, providing technical expertise and support for non-ICT projects and changes where appropriate 
• Ensure that ICT service desk team’s knowledge is kept up to date 
• Promote cyber security awareness among computer users 
• Prepare business cases and project documents for ICT infrastructure projects Identify and take actions to manage ICT related risks 
• Maintain effective relationships with suppliers to secure best value for ICT goods and services, and to encourage innovative ideas to be adopted 
• Use data to identify trends and common issues, and take appropriate actions to prevent or reduce the impact of issues 
• Provide regular verbal and written reports to management on ICT service levels, planned maintenance, issues and data.