Order Fulfilment Subject Matter Expert - 3 Months Maternity Cover at Nexio

ROLE REQUIREMENT

• Subject Matter Expert on Order Fulfilment (Order Capture / Cancellations / Order Assurance / Reporting)
• Optimize order fulfilment processes
• Simplification and ways of working in order management
• Assist with optimising utilisation of reporting
• Equip Order Management staff with order fulfilment training and best ways of working
• Support the Order Management Manager in road mapping optimal order fulfilment ways of working
• Support the OM Team Lead with streamlining allocation of work and measuring and introducing best ways of working
• Support in finding a better structure to managing increasing bulk order requests
• Support the Nexio SDM is motivating resource capacity and resource utilisation

JOB COMPETENCIES

• Extensive Order Fulfillment Experience in Telecom’s
• Comprehensive experience in Excel and other related Microsoft Office product Suite
• Comprehensive Fixed Order Management experience
• Experience in dealing with high volume high priority Customers
• Extensive experience in Sales and Management engagement
• Siebel, Infoweb, Morpheus & Eppix experience essential

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) essential
• Certification in Financial Management or accounting will be advantageous.
• At least 5 years’ experience in core Order Management and fulfilment
• Experience of working with Siebel essential
• Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENT

• Apply Analytical Thought Processes
• Equip the team by way of knowledge sharing.
• Encourage collaboration.
• Big Picture Solution Realisation
• Holistic Organisational Understanding