ICT Sales Account Manager at GBS

Job Description

• Our client, a leading telecoms service provider based in Roodepoort is on the hunt for dynamic, results-driven ICT Sales Account Managers with a persuasive edge and a passion for unlocking new business opportunities. If you’re a natural deal-closer who thrives in a competitive space and knows how to build long-term client partnerships, this could be your next big move.
• This is an office-based role designed for self-starters who are energized by targets, excited by technology, and confident navigating the ever-evolving telecommunications landscape. You’ll need to drive KPI achievement by effectively managing your own timelines, balancing autonomy with ambition in a performance-focused environment.
• As an ICT Sales Account Manager, you’ll play a pivotal role in expanding the client base—sourcing and securing new business while also growing and retaining existing accounts with a laser focus on a 90% contract retention rate. From cross-selling and upselling ICT solutions to providing tailored, timely support, your goal is clear: drive growth while delivering top-tier service that keeps clients coming back.

Key responsibilities include: 
Sales & Target Achievement

• Consistently meet or exceed sales targets and KPIs.
• Proactively engage in cold calling to acquire new clients.
• Maximize client value through upselling and cross-selling.
• Maintain regular contact with clients and focus on business development.

Client Relationship Management

• Build and maintain strong relationships with existing and new clients.
• Analyze customer accounts to uncover new opportunities.
• Ensure consistent service and engagement across your client base.

Query Resolution

• Respond to client queries promptly, providing feedback within 24 hours.
• Ensure client issues are resolved effectively and professionally.

Reporting & Insights

• Deliver weekly pipeline updates and daily sales reports.
• Submit accurate monthly base reports and maintain up-to-date opportunity records.
• Share market insights, forecasts, and competitor intelligence.

Process & Compliance

• Follow all internal policies and procedures.
• Capture all client interactions accurately in relevant systems.

We require:

• Matric/Grade 12 is essential.
• Minimum 3 years’ experience in ICT Sales or Account Management with a proven track record.
• Solid understanding of the telecommunications ICT industry and its product offerings.
• Experience handling corporate clients, large accounts, and tenders.
• Proficiency in MS Office.
• Strong communication, negotiation, and time management skills.
• Self-motivated, solution-oriented, and able to perform under pressure.