ICT Site Services Analyst at Kerry

Key responsibilities

Essential Functions and Duties

Business engagement

• Hold regular review / planning meetings with the business / function to discuss progress with IT portfolio and formulate action plans.
• Participate in business management meetings and understand critical business needs; input the same into the IT planning process
• Proactive in identifying opportunities, new ideas and solutions that will bring value to the business. Identify and deliver on innovations and continuous improvement programs.

Project management & execution

• Arrange resources and manage multiple small to large projects for functions in a divisional or cross-divisional environment. Validates task time and cost estimates as well as project assignments / plans.
• Manage project plans and understand key bottlenecks / anticipate impact on future deliverables. Ensures project tasks are effectively rescheduled / reassigned based on overall impact available resources and skill sets by adhering to agreed project management practices.
• Negotiate deliverables, milestones and deadlines based on current assignments and technical resources available.

ICT Support

• Provide level 2 ICT support to internal and external business customers.
• Provide level 2 hardware and software support, either remotely or at local level for all Desktop, Laptop PC’s and printers
• Apply appropriate fixes or provide efficient escalation of problems/issues regarding all support incidents.
• Provide 1st line LAN support at current location along with remote site locations.
• Update all user queries through incident tracking system with regard to call progression and completion in a timely manner based on service level agreements.
• Document and submit new solutions into ICT Service Desk or ICT Site Services knowledgebase.
• Responsible for delivery and installation of new ICT hardware and software in line with current ICT global processes and procedures
• Ensure site documentation is accurate, timely, and relevant.
• Responsible for ensuring the ICT standards and policies are maintained and implemented at all site levels.
• Responsible for maintenance and support of all site’s infrastructure
• Ensure all desktop and laptops PC’s are patched to the highest available level and all have the latest anti-virus updates installed
• Able to travel and support out of hours / weekend/ PH if needed.

Technology

• Knowledgeable in all forms of environmental hardware – Including but not limited to Intel desktop and laptop PC’s, printers, mobile devices (e.g. iOS devices, tablets, scanners, cameras, factory specific devices, internal/external mobile devices), projectors/TV’s, touchscreens)
• Knowledgeable in all Operating Systems currently in work environment - Including but not limited to Windows 11/10/7, iOS and potentially Android, OS image creation/maintenance/ management/deployment.
• Knowledgeable on all environmental Software such as Office 365, Citrix, Azure, Endpoint Protector, Cisco technology, Antivirus & malware tools

Qualifications and skills

Education

• Minimum of Diploma in Computer / Information Technology, or related field.
• 3-5 years’ work experience in a comparable job role.
• Any IT certification (PMP, Prince2, ITIL, CompTIA, MCSE, CCNA, etc) is recommendable but not mandatory.

Functional / Technical Skills

• Familiarization project management and delivery methodologies and systems
• Knowledge of Kerry systems, processes, and methodologies an advantage 

Additional Skills 

• Stakeholder engagement and management.
• Excellent work ethic, organization, planning, and communication skills.
• Ability to learn new concepts and technologies quickly.
• Ability to manage multiple projects in parallel.
• Strong critical thinking and problem-solving skills.
• Excellent oral and written skills.
• Strong facilitation skills.
• Influencing and persuasion skills.
• Must be equally comfortable working independently or as part of a team.
• Self-starter and ability to grasp business processes and acumen.
• Ability to professionally interact with people and cultivate strong partnerships.
• Reliance and credibility.