Fresh Jobs at First Technology

Job Description
Key Responsibilities

• Provide first- and second-line desktop support to internal users, ensuring minimal downtime and effective resolution of issues.
• Maintain, monitor, and troubleshoot servers, networks, and core IT infrastructure, including Active Directory, virtualization platforms, and storage systems.
• Configure, manage, and support networking equipment (switches, firewalls, VPNs, routing protocols, VLANs, wireless access).
• Work alongside Trading Technology team in managing specialized financial systems, including bespoke applications and trading infrastructure.
• Ensure compliance with IT security, risk, and regulatory standards applicable to financial services.
• Perform system backups, patching, and disaster recovery testing.
• Monitor performance of critical systems, escalating issues proactively.
• Collaborate with internal teams and external vendors to implement new solutions and upgrades.
• Document processes, configurations, and incident resolutions for internal knowledge base.

Required Skills & Competencies

• Strong knowledge of Windows desktop and server environments (Active Directory, Group Policy, DNS, DHCP).
• Experience with networking concepts (TCP/IP, routing, switching, firewalls, VPNs).
• Familiarity with virtualisation platforms (Qemu, Hyper-V, or similar).
• Competence in troubleshooting hardware and software issues across multiple platforms.
• Understanding of cybersecurity best practices in a financial services environment.
• Excellent problem-solving skills and the ability to prioritise in high-pressure situations.
• Strong communication skills with both technical and non-technical stakeholders.

Qualifications & Experience

• Degree/Diploma in Information Technology, Computer Science, or equivalent work experience.
• 3–5 years of experience in a systems administration or IT support/infrastructure role.
• Relevant certifications advantageous:
•  Microsoft (MCSA/MCSE, Azure Administrator)
• Cisco (CCNA/CCNP)
• Previous experience in financial services or trading environments highly beneficial.
   

go to method of application »

Job Description

• An Account Manager is a business professional whose primary function is to build customer relationships. Account managers have broad responsibilities related to customer service, sales, marketing and public relations. They are the "face" of a company and help bring in new business and retain existing clients and reports to the Executive Manager Sales.

Roles and responsibilities

• Meet and exceed sales targets by identifying and pursuing new business opportunities, as well as maintaining and growing existing accounts
• Develop and maintain relationships with key decision-makers within client organizations.
• Conduct product demonstrations and presentations to prospective clients, and effectively communicate the value of our products and services.
• Negotiate contracts and close deals with clients, ensuring all terms and conditions are clearly defined and agreed upon.
• Collaborate with other departments within the company, such as marketing and product development, to ensure alignment and achieve sales goals.
• Stay up to date on industry trends and developments and use this knowledge to identify new sales opportunities.
• Maintain accurate records of all sales activities and customer interactions in our CRM system.
• Attend industry conferences and events to build relationships with prospective clients.
• Updated Certifications in the field of Microsoft and Zoom or other relevant programs are required.
• All other tasks reasonably necessary to fulfil the above function, of as an Account Manager, and compliance with all other reasonable instructions given by the employer.
• Willing to travel, be prepared to perform overtime work