We are Architects of Change
We help organisations succeed in a digital-first world.
At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter.
DELIVERY RESPONSIBILITIES:
People Management
Build a qualified commercial team through innovative hiring and training techniques. Responsible for recruitment, soft skills coaching, train
ROLE RESPONSIBILITIES:
Day-to-day support of our customer’s network and server environments.
Perform project related duties regarding new deployments or development requirements.
Troub
ROLE RESPONSIBILITIES:
Day-to-day support of our customer’s network and server environments.
Perform project related duties regarding new deployments or development requirements.
Troub
ROLE RESPONSIBILITIES
Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status cha
ROLE RESPONSIBILITIES:
Improve Quality of tickets by creating Knowledge articles – Target 90%
Identify operational trends and provide actionable recommendations to improve service level
ROLE RESPONSIBILITIES:
Improve Quality of tickets by creating Knowledge articles – Target 90%
Identify operational trends and provide actionable recommendations to improve service level
ROLE RESPONSIBILITIES:
Event management - monitoring alarms from Logicmonitor and other tools, opening incidents in the ticketing system and notifying customers of an event within defined SLAs.
ROLE RESPONSIBILITIES:
Event management - monitoring alarms from Logicmonitor and other tools, opening incidents in the ticketing system and notifying customers of an event within defined SLAs.
PERSON REQUIREMENTS:
A high command of the English language both written and verbal is essential.
Self-motivated with the ability to work unsupervised.
Good communicator with the user enviro
ROLE RESPONSIBILITIES:
Single service interface and point of escalation for client
Identify and analyse contract delivery issues and convey to Contract Manager
Participate in audit complianc
ROLE RESPONSIBILITIES:
Take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
To ensure all requests meet or exceed the contractual Service Lev
ROLE AND DELIVERY RESPONSIBILITIES:
The job role includes actively participating in the incident detection process as follows:
Possesses in-depth knowledge of network, endpoint, threat intell
ROLE RESPONSIBILITIES:
Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status ch
ROLE RESPONSIBILITIES:
Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status ch
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