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  • Posted: May 17, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are Architects of Change We help organisations succeed in a digital-first world. At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter.
    Read more about this company


    Specialist Platform and Compute Engineer in Johannesburg


    • Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
    • Perform project related duties with regards to new and changing infrastructure deployments as required.
    • Regularly updating customers on progress of incidents, problems and changes by telephone and email.
    • Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
    • Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
    • Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support.
    • Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts.
    • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
    • To stay up to date and accredited within the current technologies.
    • Capturing repeat faults and undertaking root cause analysis.
    • Proactive identification of fault trends.
    • Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis.
    • Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
    • Attend the Change Advisory Board for customer change requests.
    • Attend meetings and working parties to represent Platform and Compute Support where necessary.
    • Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
    • Attend customer sites for onsite project and support related activities.
    • Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
    • Work closely with the solutions area of the business regarding developing new services and proposal.
    • Ensure all Customer documentation is kept up to date.
    • Providing input to customer facing Technical Incident Reports.
    • Help identify gaps in existing technical documentation, knowledge and skills.
    • Creating and maintaining of technical customer documentation.


    Graduate or qualified by experience with ideal certifications such as:

    • Microsoft Azure AZ-104 - Microsoft Azure Administrator Associate
    • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
    • VMware VCP – VCP-DCV 6.x, 7.x, 8.x
    • Huawei Storage HCIA, HCIP
    • Hitachi Storage
    • Dell EMC
    • Dell Server certifications an advantage
    • HPE Server certifications an advantage
    • NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN an advantage
    • ITIL Foundation


    • Essential (6 – 7 Years)
    • VMware vSphere 6,x – 7.x
    • Microsoft Hyper-V
    • Enterprise storage such as Dell, HPE, IBM, EMC, Huawei, Hitachi
    • Experience working on SAN Fabric Switches. (Brocade and Cisco)
    • Server hardware support such as Dell, HP, IBM
    • Azure IAAS
    • Experience of administering/troubleshooting Windows Server
    • O365/M365 deployment, migration and administration                                                         
    • Desirable (Any)
    • Azure AVD
    • Synology Storage
    • Experience of administering/troubleshooting Linux
    • Exposure to managing PCI-DSS compliant environments
    • VMware SRM, vSphere Replication 
    • Experience of deploying/administering/troubleshooting MS SharePoint
    • Experience working on Cisco Nexus Switches
    • Experience working on VMware NSX and vCloud Director
    • Scripting knowledge. PowerShell, power Cli
    • Knowledge on container technologies such as Kubernetes
    • Cisco UCS
    • Veeam Backup
    • Commvault (Metallic in particular)

    Method of Application

    Interested and qualified? Go to Logicalis on to apply

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