ICT Support - Cape Town at IIE Rosebank College

Duties and responsibilities

• Assist users with hardware and software issues.
• Set up new machines for staff and students via WDS or SCCM.
• Ensure that SLAs with both Staff and students are met.
• Password Management and general account management.
• Service calls are updated and resolved via the Service Desk.
• Performing administrative support duties, as required.
• Completing weekly reports e.g. TAR and morning checks.
• Deploying student software across the network and ensuring all applications are operational.
• Checking all digital venues are ready for the next day.

Minimum Requirements

• Proven experience in IT support or a related role.
• Diploma or High certificate in Information Technology, or related field.
• Strong knowledge of computer hardware, operating systems, and software applications. (Windows environment)
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Certifications such as CompTIA A+, are a plus.