ICT Support Engineer - (Regional Business Enablement) at Bidvest Prestige

ROLE PURPOSE

• Maintain business applications to support Innovation in alignment with the IT strategy.

MAIN OUTPUTS

• Provide input and implement plans regarding Bidvest Prestige’s Application Architecture Strategy
• Emphasis on Innovative solutions to increase operational efficiency specifically around Mobility and the implementation thereof
• Maintain applications to support operational and mobility requirements of Prestige contracts
• Remediation of system failures, logging all failures, documenting work procedures and system configuration.
• Installation, administration, and configuration of business applications
• Maintain system backups and recovery
• Ensure that Bidvest Prestige software complies to licensing agreements
• Providing telephonic, remote, and onsite IT support at a 2nd line level as well as user training where required
• Determining software and hardware requirements to provide solutions to problems
• Ensuring efficient use of applications and equipment
• Ensuring company policies & procedures are adhered to
• Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries
• Ability to communicate technical information at all levels

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Formal Qualification in Information Technology and / or relevant experience and successful track record
• SQL, Microsoft DevOps, Power Apps and Flow Certification, C-Sharp Preferred
• Grade 12
• Code 08
• MS Excel ,MS Word, MS PowerPoint, MS Project & MS Outlook and D365

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attention to Detail
• Customer Focus Teamwork & Partnering
• Deadline Driven & Highly Motivated
• Managing Change
• Decisiveness
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Problem Analysis
• Good Written Communication