ICT Support - Johannesburg at IIE Rosebank College

Job Purpose:

Responding and resolving the incidents involving applications and related equipment used at the workplace. Assist users and enable them to make effective use of systems and equipment. Provide support to users and problem-solving on systems in the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.

Duties and Responsibilities:

• Answers, evaluates, and priorities logged requests from users
• Logs and tracks calls using incident and problem management database provided through the service desk
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
• Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Sets up and support for boardrooms or for training use
• Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment
• Liaise with service providers on information technology equipment and repairs and maintenance thereof
• Administers assets by updating the hardware and software asset register that including asset disposal
• Administers licensing in the software license
• Maintains the information technology storeroom, server room and office by keeping it neat and free of any health and safety risks.
• Trains and orients staff on use of hardware and software

Minimum Requirements:

• Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +.
• Advanced Certificate / Diploma / Occupational Certificate (NQF Level 6) (NQF Level 6) in CCNA1 / MCSE / MCTIP (Ideal)
• Completed Internship/ 6+ months on the job experience
• Valid Driver’s License
• Available to work on a Saturday

Key Competencies

• Customer service oriented
• Ability to manage time effectively.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills