ICT Technician at Council on Higher Education (CHE)

Reporting to the Senior ICT Manager, the successful candidate will provide technical support, troubleshooting, and maintenance of information and communication technology systems including assisting end-users with hardware and software issues, ensuring the functionality of IT equipment, and contributing to the overall efficiency of the CHE technology infrastructure. The candidate should have the ability to perform following duties: 

• Conducting ICT audits and then identify and report ICT gaps. 
• Placing order for the required IT equipment. 
• Proposing, evaluating, and testing new technologies beneficial to the CHE as well as coordinating the installation of network equipment. 
• Updating technical documentation about IT services implemented. 
• Keeping abreast of ICT developments and industry changes. 
• Engaging with External Service Providers when required. 
• Troubleshooting and resolving ICT problems in a timely and efficient manner. 
• Maintaining Information Technology Systems. 
• Providing advise on all Information Technology related matters. 
• Coordinating installations and configurations of VPN on laptops. 
• Performing system updates. 
• Configuring and upgrading internal local networks and system software. 
• Monitoring and maintaining the WAN ensuring that it is accessible. 
• Providing technical support in all areas of network and system administration. 
• Providing archiving services. 
• Accessing and updating user accounts, permissions, e-mail systems and anti-virus programmes. 
• Monitoring system performance, running tests on all systems and implementing performance tuning. 
• Supporting and implementing the roll out of new applications, systems, software or hardware. 
• Compiling reports on all internal IT system performance. 
• Performing hands on technical maintenance tasks on the servers, operating systems and software applications. 
• Maintaining all CHE equipment e.g. printers, video conferencing equipment and maintain a records with a status update. 
• Implementing developed data backup measures such as patch installation and management, Anti-virus installation and update. 
• Applying and installing operating system patches and upgrades as and when required. 
• Running regular maintenance checks. 
• Maintaining validity of system and software licenses. 
• Guiding and training users through a series of IT actions, either face-to-face, via phone or email to help set up systems or resolve issues. 
• Assisting CHE staff to set up video conferencing, projectors, and other relevant multi-media products. 
• Maintaining end user satisfaction and keeping them informed on the services requested; and 
• Establishing business relationships with and maintaining that customer centricity is practiced.  

The successful candidate should have: 

• A Grade 12 / Matric qualification. 
• A Bachelor’s Degree / National Diploma in Information Technology (NQF 6 or higher) OR A+, N+, MCSE 2016 or MCITP (an Honours degree would be an added advantage). 
• A minimum of three years’ experience working in a similar role.  

Computer Skills: 

• Extensive systems knowledge 
• MS office 365 
• Active Directory 
• Knowledge of IT Service Management and ITIL 
• Knowledge of TCP/IP LAN, VPN, WAN and Wireless networking environments in a Linux and Microsoft environment including Firewall, intrusion detection, SSL/H and NAS/SAN 
• Knowledge of analogue, digital and VOIP telephony environments; and 
• Knowledge of Customer relationship management (CRM) and task management software.