IM Field Trainer (JHB CBD) at Smollan

Description
Daily Operations

• Part-time product training of FSPs in-store on specific high-focus modules (70% of time to be in field developing other trainers and field force in region)
• Full-time product training during launches
• Merchandising, execution, blitz and sales
• Finding of key market insights to share with client
• Assisting with the compilation of weekly training reports
• Overseeing of compliance of data capturing for training team on both MCS and REX and driving of sales targets.
• Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
• Cross-checking of trainers EMT planners, MCS call plans and blue call diaries to ensure optimal coverage and ensure that they are updated 30 days in advance, meeting the minimum requirements
• Manage own career development and value-add to team by staying abreast of any technical and industry changes, especially those of competitors

Manage Sales

• Training of store staff on Ecosystem, devices and current deals
• Assisting and supporting of store sales staff to drive sales
• Identify need for promotions to increase sales and negotiate with store manager
• Customer conversion from other brands to Samsung
• Upselling Samsung devices
• Assisting with new device set ups and smart switch
• Drive slow moving stock

Teamwork And Communication

• Build sound relationships with, RHMs, RMs, PCs, Blitz, trainers, FSPs and store management.
• Driving overall hub KPIs in terms of both training and sales, subject to change with businessobjectives
• Display sound teamwork in working closely with others to achieve shared goals, for examplein blitz training sessions, training workshops, weekly meetings etc
• Ensure effective knowledge and best-practice sharing in terms of training techniques andstrategies in field between trainers and from one’s own expertise
• Monitor and report on improvements in the quality of data captured as well as on-timeproject completion by the training team

Client Interaction and Training Facilitation

• Conducting assessments with the field force and FSP’s to gauge knowledge retention
• Driving of field forces and FSP’s Training
• On-the-job training of other trainers in the region
• Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
• Identify geographical areas associated with training needs based on ROI and future potential,areas without coverage etc.

Shared Services Support

• Manage employee disciplinary matters and grievances
• Effective management of cash cards and fuel cards usage
• Collaborate with the OI team for compliance management, tracking and corrective action,
• Database management and analysis
• Manage Employee onboarding and offboarding
• Effective administration
• Reporting on competitor activities
• Prepare training reports & registers
• Ensure resolution of training related challenges in region

Requirements

• 1-3 years of training experience, 3 years training experience in the telecommunications industry
• Diploma/NQF level 5
• Communication skills (verbal & written)
• Time management
• Planning & organising skills
• Customer service skills
• Client service skills
• Interpersonal skills
• Attention to detail