IM Site Specialist at Anglo American

Job Description:

The purpose of this position is to own stakeholder relationships and service delivery for commercial and Operational Technology systems within Global IM for their relevant sites and regions.

Key responsibilities: 

• Seek advice from centralised competencies, industry experts, and operational expert teams.
• Implemented and Support Commercial and Operational technology principles, standards, and designs for operations.
• Support the prioritisation of localised IM (Commercial and OT) Solution “Demand Requests” and ensure resourcing synergies are captured across sites.
• Manage and take responsibility for the overall remediation of all IM critical service disrupting incidents (including RCA and remediation plans and actions).
• Ensure Global IM services are delivered according to standard operating procedures and agreed Service Level Agreements (SLA)
• Focus on global IM customer service, troubleshooting, and immediate time-bound response for the Global IM users
• Monitor the performance, cost, and demand within the business economic context and approve budgets in the Global IM environment
• Identify service improvement opportunities from data trend analysis and Global IM customer input/need.
• Prepare and distribute IM monthly performance reports
• Ensure effective Global IM change management processes are in place for any new infrastructure or system changes at the site and regional levels
• Understand technological trends in Global IM and use this to propose solutions to business, in conjunction with the relevant Technical Specialists
• Coordinate communication with all business areas that impact the Global IM project processes, budgets, and site risk assessments.
• Adhere to the safety protocol in the region and be a safety leader for all Global IM activities.

Qualifications:

• An undergraduate qualification (bachelor’s degree or equivalent) in the relevant IT /IM Discipline and Technical
• Desirable: It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.