Implementation Analyst at Visa

Job Description

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders. 
• Support biannual business enhancements and all Visa mandates.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, software or information services.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.