Implementation Manager - Johannesburg at Yoco

The Opportunity

• This role offers the chance to lead and develop the implementation teams responsible for configuring, installing, and supporting Table by Yoco point of sale at customer sites. You'll be pivotal in ensuring a smooth and positive customer experience by managing project execution, resource allocation, and fostering cross-functional collaboration.
• This is a leadership opportunity for a highly organized and customer-centric individual with a proven track record in people management and operational excellence, aiming to drive efficiency and satisfaction in customer-facing processes.

The Role

• As an Implementation Manager, you will be managing field installations engineers, solutions engineers making sure that projects run seamlessly and focusing on the best customer experience. You will help the team deliver and adhere to the highest standards and make sure we deliver value to our clients by having the systems set up to customer requirements.

In a typical week, you will:e

• Build, develop and lead a team of Field Engineers & Solution Engineers capable of set-up, installation, training and field support.
• Lead the planning, scheduling and allocation of Engineers to projects and processes based on capacity, skills and demand.
• Track, measure, and improve the execution and quality of projects, provide regular reporting to leadership on project status and flag any risks.
• Take ownership to identify process gaps, customer issues and their root causes and implement solutions that ensure long-term resolution.
• Execute with excellence and govern implementation and support processes and operations within a designated province.
• Collaborate within the Operations team to define, standardise and optimize processes and operations also collaborating cross-functionally to deliver a seamless and delightful experience for our customers throughout their journey
• Performance Metrics KPI management to reach goals

About You

• 5+ years of experience within operations and proven track record of leading teams for at least 3 years
• Ability to motivate and develop people and drive success.
• Strong communicator with excellent verbal and written communication.
• Being able to manage on site resources for efficiency while still using process enforcement to ensure quality is delivered every time.
• Ability to work on multiple projects at once without compromising quality.
• Hyper-organised and structured with an operational mindset.
• Managing customer expectations and escalations and solving problems.
• Technical knowledge and understanding of hardware and software solutions.
• Strong understanding of payments and/or hospitality software products is a plus.

The people we’re looking for

• We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
• Building solutions for a more equal society is a daunting task—and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
• So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
• You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
• At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
• If this sounds like your kind of challenge, apply below and come grow with us.