Import and Export Controller at takealot.com

Key responsibilities: (What are you directly responsible to achieve within the scope of your role)

• Serve as primary point of contact for assigned client accounts
• Provide accurate quotations and cost estimates
• Resolve operational issues and client queries promptly
• Build and maintain strong client relationships
• Ensure all processes comply with IATA, IMO, and local regulations
• Collaborate with warehouse, transport, and customs teams
• Process and input shipment data into freight forwarding systems
• Prepare and review shipping documentation (AWB, BOL, commercial invoices, packing lists)
• Maintain accurate records of shipment status and tracking information
• Monitor vessel/flight schedules and notify clients of arrival updates
• Liaise with clients regarding shipment status and documentation requirements
• Coordinate with shipping lines, airlines, and logistics partners
• Ensure all documentation complies with international trade regulations
• Coordinate with suppliers and exporters for cargo collection and delivery
• Support month-end reporting and reconciliation processes

Minimum Required Experience & Qualification :

• Diploma in Logistics, Supply Chain Management, or related field
• 3-5 years in freight forwarding, with both import and export experience
• Experience with freight forwarding software systems (CargoWise)
• Strong knowledge of Incoterms, customs procedures, and international trade regulations
• Proficiency in freight-forwarding and customs clearance systems/software
• High level of proficiency with MS Office/Google Suite packages with advanced proficiency in Excel