Inbound Senior Travel Consultant at Dixie Recruitment

• A boutique, owner-managed inbound Travel Company based in the Durban North area is seeking an experienced Senior Travel Consultant to join its close-knit team.
• The company specialises in tailor-made luxury travel across Southern and East Africa, creating bespoke itineraries for international clients. Each itinerary is designed from scratch and combines safari, culture, coastal, and experiential travel into seamless, high-end journeys.
• This role is primarily office-based during onboarding and training, with potential for hybrid flexibility thereafter, depending on performance and operational requirements.

Minimum Requirements

• 3–6 years’ experience in inbound luxury travel or DMC consulting
• Strong knowledge of Southern and East African safari destinations
• Experience designing bespoke, multi-country itineraries
• Strong understanding of reservations processes (quoting, booking, invoicing, documentation)
• Experience with relevant software systems 
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple itineraries and deadlines
• Experience working with international agents or high-end FIT clients

Key Responsibilities

• Design and prepare bespoke luxury travel itineraries across Africa
• Manage the full reservations process from enquiry to final documentation
• Prepare accurate quotations and detailed travel proposals
• Liaise with lodges, hotels, and suppliers across Africa
• Manage bookings, confirmations, amendments, and special requests
• Monitor payments, deposits, and deadlines with accounts support
• Ensure itineraries are seamless, accurate, and well-coordinated
• Maintain strong supplier and agent relationships
• Provide timely, professional communication to international partners
• Support internal operations and training within a small team environment

Key Attributes

• Passion for African travel and itinerary design
• Highly organised with strong attention to detail
• Calm and efficient under pressure
• Strong communication and client service mindset
• Creative, solutions-driven approach to itinerary building
• High level of professionalism and accountability